Field Service Technician - Finishing

Position: Finishing Technician II

Job Summary:
To provide repair and preventive maintenance services for qualified customer equipment. Have strong computer/electronics knowledge - some equipment requires electronic troubleshooting and basic programming.

Essential Duties and Responsibilities:

• Troubleshoot, repair, and service customer equipment by diagnosing problems

• Responsible for providing field service and maintenance support of industrial automation equipment

• Assist with system install, setup, and commissioning

• Answer customer inquiries regarding repair questions

• Prepare documentation regarding work performed and enter it into the computer

• Prepare repaired/serviced customer equipment for shipping

• Rebuild used equipment for resale

• Maintain demonstration equipment, including performance testing before use, documenting and tracking use by employees or customers, flushing/cleaning/repairing as needed upon return from use, testing, and putting it into storage when done

• Assemble special jobs and projects, as requested

• Participate in product training as required

• Participate in product demonstrations with salespeople in our lab and in the field

• Participate in establishment of contracts for repair and maintenance service

• Assist in lab clean-up and review for safety issues

Qualifications

• High school graduation or equivalency; emphasis on office, shop, or other skills.

• Ability to travel up to 25% of the time; overnight travel may be required

• Minimum 3 years' experience in skilled trades, or proven equivalent experience

• Minimum 2 certifications, or ability to obtain within the first 6 months of the role, from primary vendors of the Finishing, Dispensing & Filtration group (Graco, GEMA, Fanuc, Sames, CFT, etc.)

• Minimum 2 years' experience in at least 1 of the following: Finishing processes and equipment, Pump and pump motor, routing and installation of tubing and piping, or other related industry exposure

• Proven mechanical and electrical knowledge sufficient to diagnose and resolve equipment problems

• Proven experience in disassembling equipment needing repair, diagnosing problems, cleaning and refurbishing/replacing parts as needed, reassembling, and testing

• Proven experience in using/operating tools such as wrenches, drivers, and power tools

• Proven experience using electrical diagnostic equipment

• Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence

• Proven experience in effectively communicating information and responding to questions in person-to-person and small group situations with customers, clients, general public, and other employees of the organization

• Familiarity with 5S

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)

• Ability to understand written and oral English and be proficient with computer, email, spreadsheets, and look up documents online

• Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service

• Ability to operate forklift, and a pallet jack

• Ability to meet the physical requirements of the job

• Valid driver's license with a driving record acceptable to OTC insurance company

• Must be able to work in an environment with possible paint and solvent odors present

• Ability to work in environments that may include:
  • Moving mechanical parts
  • Fumes or airborne particles
  • Painting chemicals and solvents
  • Electrical equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 50 lbs

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies, and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking, and problem-solving skills.

• Accuracy - Ability to detect errors in the normal course of work by standard checks or routine cross-checks. Errors resulting from inaccuracy would create minor confusion, delay, or expense to correct the situation.

• Dependability - Follows instructions, responds to management direction, and keeps commitments.

• Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

• Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

• Problem Solving - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

• Planning/Organization - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

• Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills.

• Collaboration - Ability to work with others to achieve a common goal; building and maintaining relationships through shared responsibility, respect, and empathy.