Rotating Equipment Field Service Manager

POSITION SUMMARY:

Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety-first attitude, relationship building, and impacts revenue growth and profitability. The Service Manager provides oversite for the field service group for maintenance/preventative maintenance/electrical and millwright-type functions. This includes knowledge of rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:

• Fleet Management

• Multi-tasking

• Great communicator

• General to advanced Windows-based computer skills

• Heavy construction experience preferred

• Estimating experience preferred

• Basic understanding of prints, CAD, drawings

• Basic understanding of precision measurements

• Basic understanding of electrical, including controls

• Lead safety meetings

• Scheduling for jobs, tasks, meetings

• Request parts pricing

• Communicating with vendors

• Contract review

• Create SOW, and T&C's

• Contribute or provide training including task specific and safety

• DOT regulated truck management experience preferred

• Work across all branches, BU's, and segments

• HR required tasks

• Fleet management

• Capex requests

• Document submittals, controls, tracking

• Coordinating calibrations on testing equipment

• Equipment purchasing

• PPE/Uniform management

• Job/bid walks

• Department Financial Responsibility

• Departmental growth initiatives

KNOWLEDGE/SKILLS/ABILITIES

• Know how to read precision measuring devices, such as micrometers and calipers

• Strong sense of urgency and keen attention to detail in aspects of the job

• Able to understand what to wear for personal protection equipment, including a respirator as necessary

• Ability to work overtime when needed

• Ability to maintain an inventory of supplies carried on company-supplied work truck

• Strong time management skills and ability to handle multiple tasks

• Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices

• Ability to identify and resolve problems in a constructive and timely manner

• Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings

• Good communication skills with others by telephone, written documents or in person

• Ability to interact with customers and co-workers and subordinates in a pleasant and professional manner

REQUIREMENTS

• High School or equivalent, with mechanical aptitude and skills

• 5 years minimum of Field Service management with emphasis on rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required

• Able to obtain MEC (Medical Examiner's Certificate) under DOT as a `non-CDL' commercial motor vehicle driver

• Maintain clean driving record

• Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word

• Willing to travel occasionally

• Willing to take after-hour calls from Clients

PHYSICAL DEMANDS / ENVIRONMENT

• Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace

• Ability to operate and read from computer/laptop monitor

• See differences between colors, shades, and brightness

• Must be able to lift up to 50 lbs. occasionally

• Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities

• Fast-paced environment, subject to schedule and priority changes and short notice activity

• Willingness to visit wastewater environments as necessary to bid Field Service work

• Classified as Safety Sensitive