What are the responsibilities and job description for the Esperanza Community Case Manager position at Other Ones Foundation, Inc.?
Job Title - Esperanza Community Case Manager
Reports To - Esperanza Community Team Lead
What is TOOF?
The Other Ones Foundation (TOOF) is a nonprofit that offers extremely low-barrier work opportunities, case management, and humanitarian aid to people experiencing homelessness. TOOF offers several homeless services related programs which include the WorkForce First (WFF) program, the Mobile Hygiene Clinic, Going Home, and the service coordinator for the Esperanza Community.
Diversity, Equity, Inclusion & Belonging
The Other Ones Foundation strives to nurture and empower an inclusive environment in which everyone is recognized, valued and respected for their contribution regardless of the color of their skin, their gender identity or gender expression, where they live or who they love. Leveraging the diversity of our organization is essential to our ability to strengthen the mission of our organization: The Other Ones Foundation transitions Austin’s homeless neighbors into an engaged community through shelter, opportunity, and support.
Job Summary
Under the direction of the Esperanza Community Case Management Team Lead, the Esperanza Community Case Manager will serve and maintain a caseload of clients who are currently experiencing homelessness and temporarily reside in Esperanza Community’s Shelter Complex. The Esperanza Community Case Manager’s primary focus is on supporting the client in achieving long-term permanent housing, improved financial stability, and increased accessibility to healthcare and other social services.
Responsibilities
● Focus actions on the five key tasks of case management: engagement, assessment, planning, linking, and monitoring, and provide support grounded in the underlying principles of hope and client self-determination
● Administer screenings and assessments to clients to identify strengths and barriers to exiting homelessness and securing long-term sustainable permanent housing
● Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are participatory, comprehensive, build on client strengths, and promote sustainable housing plans in safe and humane environments free from abuse, neglect, and exploitation
● Support client efforts to obtain vocational trainings and education, secure employment or a fixed source of income, develop budgets and plan for financial stability, and build other life skills as needed to succeed in the communities of their choosing
● Administer financial assistance as needed to support housing and basic needs expenses
● Maintain organized hard and electronic client files, document work accurately, in a timely fashion, and in adherence to data standards and program requirements which may include proof of client eligibility, proof of services, reporting and deadlines. Stay up to date on data standards and program requirements as they change ● Assist clients in applying for and enrolling in public benefit programs, obtaining vital documentation, and securing copies of documentation necessary for housing and financial stability planning
● Identify, refer to, and collaborate with internal & external partners to design and support individualized and client-centered outreach efforts, and transition and exit plans
● Engage in Esperanza Community and TOOF functions and cooperate to provide a professional work environment, staff cases, address program needs, and review community resources
● Complete detailed, accurate, timely data entry into the Homeless Management Information System (HMIS) and agency database, Apricot. Adhere to the HMIS Policies and Procedures Manual and license requirements. Enter data into HMIS and Apricot that complies with data integrity and data quality standards
● Attend and participate in team and agency staff meetings, trainings, functions, and other activities as needed
● Develop a deep level of understanding of local housing resources, social service organizations, and government benefits and entitlements
● Perform special projects as assigned
Qualifications & Skills
● Experience working with individuals who are homeless and/or at risk of homelessness, and familiarity with the nuanced sub-cultures shared by people who have experienced chronic homelessness
● Able to promote a culture that encourages low barrier access to services
● Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work environments
● Well-organized and apt in problem-solving
● CPR certified or CPR certificate completion within 3 months of being hired
● Committed to understanding and supporting diversity, equity, inclusion and belonging (DEIB)
● Must demonstrate a high level of intercultural competence, an understanding of the diverse identities and cultures of people experiencing homelessness, and in developing and supporting inclusive communities
● Proficient in utilizing Microsoft Office and Microsoft 365 applications
● Proficiency in motivating others and problem solving
● Ability to work collaboratively with co-workers and external partners
● Ability to efficiently produce quality work, adhere to agency and contract requirements, and work independently ● Ability to deliver services to a culturally and ethnically diverse population
● Ability to multi-task and complete assignments in an effective manner
● Ability to make constructive use of professional supervision
● Exceptional verbal, written and interpersonal communication skills
● High professional standards, dedication, and willingness to uphold The Other Ones Foundation’s philosophy, mission, vision & values
● Experience implementing the principles of harm reduction, trauma informed care, motivational interviewing, and housing first
● Reliable transportation and active auto insurance
● Clear multi-state criminal history, must have a valid Class C Driver’s License and satisfactory motor vehicle driving record
● 1 years of Case Management experience preferred
● 1 years of Homeless Response System experience preferred
Salary
● $50,169
Benefits
● Employee Assistance Program
● Flexible Spending Account
● Student Loan Forgiveness Program
● Health Insurance Offered - 50% of employee premium paid
● Dental Insurance Offered
● Paid Time Off - Vacation & Sick Time
● Professional Development Opportunities
● Vision Insurance Offered
● 401k
Schedule
● Monday – Friday, 8AM – 5PM
● Located primarily on site at Esperanza Community with multiple locations possible in the Austin, Texas area based on the needs of the organization
COVID-19 Considerations
All employees will be expected to follow the guidelines & recommendations of the CDC
Ability to commute/relocate:
● Austin, TX Reliably commute or planning to relocate before starting work (Preferred)
The Other Ones Foundation is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.
Reports To - Esperanza Community Team Lead
What is TOOF?
The Other Ones Foundation (TOOF) is a nonprofit that offers extremely low-barrier work opportunities, case management, and humanitarian aid to people experiencing homelessness. TOOF offers several homeless services related programs which include the WorkForce First (WFF) program, the Mobile Hygiene Clinic, Going Home, and the service coordinator for the Esperanza Community.
Diversity, Equity, Inclusion & Belonging
The Other Ones Foundation strives to nurture and empower an inclusive environment in which everyone is recognized, valued and respected for their contribution regardless of the color of their skin, their gender identity or gender expression, where they live or who they love. Leveraging the diversity of our organization is essential to our ability to strengthen the mission of our organization: The Other Ones Foundation transitions Austin’s homeless neighbors into an engaged community through shelter, opportunity, and support.
Job Summary
Under the direction of the Esperanza Community Case Management Team Lead, the Esperanza Community Case Manager will serve and maintain a caseload of clients who are currently experiencing homelessness and temporarily reside in Esperanza Community’s Shelter Complex. The Esperanza Community Case Manager’s primary focus is on supporting the client in achieving long-term permanent housing, improved financial stability, and increased accessibility to healthcare and other social services.
Responsibilities
● Focus actions on the five key tasks of case management: engagement, assessment, planning, linking, and monitoring, and provide support grounded in the underlying principles of hope and client self-determination
● Administer screenings and assessments to clients to identify strengths and barriers to exiting homelessness and securing long-term sustainable permanent housing
● Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are participatory, comprehensive, build on client strengths, and promote sustainable housing plans in safe and humane environments free from abuse, neglect, and exploitation
● Support client efforts to obtain vocational trainings and education, secure employment or a fixed source of income, develop budgets and plan for financial stability, and build other life skills as needed to succeed in the communities of their choosing
● Administer financial assistance as needed to support housing and basic needs expenses
● Maintain organized hard and electronic client files, document work accurately, in a timely fashion, and in adherence to data standards and program requirements which may include proof of client eligibility, proof of services, reporting and deadlines. Stay up to date on data standards and program requirements as they change ● Assist clients in applying for and enrolling in public benefit programs, obtaining vital documentation, and securing copies of documentation necessary for housing and financial stability planning
● Identify, refer to, and collaborate with internal & external partners to design and support individualized and client-centered outreach efforts, and transition and exit plans
● Engage in Esperanza Community and TOOF functions and cooperate to provide a professional work environment, staff cases, address program needs, and review community resources
● Complete detailed, accurate, timely data entry into the Homeless Management Information System (HMIS) and agency database, Apricot. Adhere to the HMIS Policies and Procedures Manual and license requirements. Enter data into HMIS and Apricot that complies with data integrity and data quality standards
● Attend and participate in team and agency staff meetings, trainings, functions, and other activities as needed
● Develop a deep level of understanding of local housing resources, social service organizations, and government benefits and entitlements
● Perform special projects as assigned
Qualifications & Skills
● Experience working with individuals who are homeless and/or at risk of homelessness, and familiarity with the nuanced sub-cultures shared by people who have experienced chronic homelessness
● Able to promote a culture that encourages low barrier access to services
● Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work environments
● Well-organized and apt in problem-solving
● CPR certified or CPR certificate completion within 3 months of being hired
● Committed to understanding and supporting diversity, equity, inclusion and belonging (DEIB)
● Must demonstrate a high level of intercultural competence, an understanding of the diverse identities and cultures of people experiencing homelessness, and in developing and supporting inclusive communities
● Proficient in utilizing Microsoft Office and Microsoft 365 applications
● Proficiency in motivating others and problem solving
● Ability to work collaboratively with co-workers and external partners
● Ability to efficiently produce quality work, adhere to agency and contract requirements, and work independently ● Ability to deliver services to a culturally and ethnically diverse population
● Ability to multi-task and complete assignments in an effective manner
● Ability to make constructive use of professional supervision
● Exceptional verbal, written and interpersonal communication skills
● High professional standards, dedication, and willingness to uphold The Other Ones Foundation’s philosophy, mission, vision & values
● Experience implementing the principles of harm reduction, trauma informed care, motivational interviewing, and housing first
● Reliable transportation and active auto insurance
● Clear multi-state criminal history, must have a valid Class C Driver’s License and satisfactory motor vehicle driving record
● 1 years of Case Management experience preferred
● 1 years of Homeless Response System experience preferred
Salary
● $50,169
Benefits
● Employee Assistance Program
● Flexible Spending Account
● Student Loan Forgiveness Program
● Health Insurance Offered - 50% of employee premium paid
● Dental Insurance Offered
● Paid Time Off - Vacation & Sick Time
● Professional Development Opportunities
● Vision Insurance Offered
● 401k
Schedule
● Monday – Friday, 8AM – 5PM
● Located primarily on site at Esperanza Community with multiple locations possible in the Austin, Texas area based on the needs of the organization
COVID-19 Considerations
All employees will be expected to follow the guidelines & recommendations of the CDC
Ability to commute/relocate:
● Austin, TX Reliably commute or planning to relocate before starting work (Preferred)
The Other Ones Foundation is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.
Salary : $50,169
