What are the responsibilities and job description for the Customer Success Representative position at Oticon, Inc?
| Job ID | 2023-18943 |
The Customer Success Representative supports practices with CQ's Scorecard integration with their Office Management System. This position is critical in following-up to ensure that continued usage of the OMS is feeding the CQ Partner's scorecard platform to produce accurate end to end data sets for the practice owner.
- Coordinate training and ongoing support for software integration questions
- Create training schedule and supporting reference documents
- Act as the main point of contact throughout the integration process
- Correctly identify and document issues for efficient correction to ensure accurate data for partner practices
- Work closely with Account Managers to ensure ongoing support
May perform miscellaneous tasks/projects as directed by manager
* Bachelors Degree Or 4 years work experience
* Experience providing support in a technical customer service environment
* Strong interpersonal and presentation skills
* Ability to communicate details to customers with varying technical abilities in a medical office setting
* This position requires approximately 10% travel
Oticon, INC. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
