What are the responsibilities and job description for the Customer Support Specialist position at Oticon, Inc?
Customer Support Specialist
Department
Oticon Customer Experience
Job Locations
US-NJ-Somerset
| Job ID | 2024-21371 |
The Consumer Support Specialist will provide front-line phone and email support to consumers for Oticon hearing instruments, connectivity devices, and general support.
- Answer basic questions regarding Demant hearing instruments and connectivity products
- Connect consumers with authorized Demant hearing care providers
- Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
- Maintain call logs and detailed reports in multiple systems.
- Handle consumer calls and emails in a manner that creates a positive experience to build confidence in the Demant brands.
- Enter notes for each consumer interaction into contact management software
- Promote Demant products and services
- Collect and relay possible trends, problems, and suggestions for improvement to Supervisor
- May perform miscellaneous tasks/projects as directed by Supervisor
Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products
- Minimum high school diploma or GED required
- Excellent oral and written communication skills required. Must speak and write clearly and professionally.
- 1 - 2 years of customer service experience is preferred
- Experience with Bluetooth and mobile devices is preferred
- Patience working with users who may be new to technology
- Genuine interest and desire to help people
- Ability to organize and prioritize work in a fast-paced environment
- Ability to work both independently and as part of a team
- Working knowledge of Microsoft Word, Excel, and Outlook
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Oticon, INC. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
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