Government Services Account Manager

Overview

The primary role of the Government Services Account Manager is to achieve/exceed the revenue and market share goals established by Oticon throughout his/her territory through excellent selling skills, exceptional product training, and a best-in-class customer experience. The territory would consist of the following geographic areas: SouthWest Region includes Texas, New Mexico, Oklahoma, and Colorado. The Government Services Account Manager will accomplish these goals through the identification, development, maintenance, and retention of customers. The Government Services Account Manager is responsible for promoting the goals and mission of Oticon through effective and professional representation.

Responsibilities

Includes the following. Other duties may be assigned.

• Manage the individual territory and budget to hit or exceed monthly sales and visit targets as established by the Sales Director by growing new business and maintaining existing customers.
• Review and analyze financial data to better understand the state of the business and achieve revenue and unit goals.
• Develop and implement new sales initiatives, strategies, and programs annually to capture key targets.
• Increase the organizations’ ability to track field performance activity and sales results by recording sales activity and expenses on a consistent basis and using them for call preparation and follow up.
• Develop and implement a strategic call plan per customer with the goal to increase sales and account penetration for various Government accounts.
• Demonstrate ability to effectively implement all steps of the selling process and communicate product information in a convincing and beneficial manner to customers.
• Provide initial training and follow-up visits to improve counseling, fitting, and fine-tuning for advanced Oticon products.
• Communicate the Oticon values and mission to all Government Service professionals.
• Conduct workshops and seminars on advanced audiological topics.
• Participate in national and regional professional industry exhibits, as well as sales conventions to promote relationships and skill development.
• Partner with Clinic Support Audiologists to maximize efficiency and results.
• Establish and maintain strong professional relationships with internal partners and external customers.
• Work in a collaborative environment to build strong team relationships and openly share and listen to best practices to drive sales.
• Travel extensively to visit customers face to face in the assigned territory requiring overnight stays.
• May perform miscellaneous tasks/projects as directed by manager.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Master’s degree or higher in Audiology is required
• 3 years’ clinical experience and demonstrated success selling in the hearing healthcare field is preferred
• Ability to travel in the assigned territory up to 80% of your time; overnights are expected based on geography
• Strong communication skills - written and verbal
• Ability to prioritize multiple tasks independently and complete within tight deadlines
  
  

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

COMPETENCIES

Customer oriented- actions are dictated by customer needs, everyone has a direct impact on customer and patient, whether visible or not, commitment to quality drives customer satisfaction and loyalty, relentlessly compete to win and keep our customers

Integrity- do what you say, be responsible for the business and its assets, don’t be afraid to question the way things work, attack the issue not the person

Innovation- be flexible and nimble, small changes can have a large effect, work smarter not harder

Team- we are better together, celebrate our successes, learn from our mistakes, we all help each other develop and grow through open dialogue and feedback, all our efforts are interconnected, our diversity makes us stronger

Accountability- to oneself and others, you positively affect someone's life, you hold yourself and your team accountable, find learning moments in every experience

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