What are the responsibilities and job description for the Patient Care Coordinator position at Oticon?
Overview
Who WE Are :
HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. You are required to work 3 days out of our Midland Park, NJ clinic and 2 days out of our Roseland, NJ clinic.
Onboarding Objective :
At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. As a leader in the hearing healthcare industry, we pride ourselves on fostering a supportive and collaborative work environment where every Team Member can thrive.
What Makes Our Onboarding Program Exceptional :
- Personalized 1 : 1 Coaching : You'll have the opportunity to engage in personalized coaching sessions with your People Leader. These sessions will provide you with valuable insights, guidance, and support as you navigate your role within our organization.
- Live-Virtual Webinars : Engage in live-virtual webinars hosted by department and system experts. These interactive sessions cover essential topics relevant to your role, fostering a deep understanding of our processes, practices, and industry standards.
- Self-Paced Learning Plans : We understand that everyone learns differently. That's why we've curated self-paced learning plans that allow our Team Members to take control of their learning journey at a pace that works best for them.
Our Unique & Tailored Approach :
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions, and coordinating. Patient interactions and needs.
Qualifications
We are Excited About You if :
You have exceptional professionalism and can clearly articulate with our patients in face to face, verbal and written communications. This role is fast paced and requires you to have both a strong organization and sales mindset. As the face of our office, you will need proactive customer service skills and the ability to exhibit friendly and courteous behavior in all patient interactions.
Benefits :
A Thriving, Positive Environment : We live our Core Values : We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions.
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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