What are the responsibilities and job description for the Manager, Repair Field Operations position at Otis?
Date Posted:
2025-03-13
Country:
United States of America
Location:
OT516: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA
Otis Elevator Company is searching for a highly motivated Repair Superintendent to drive productivity and the performance of open order projects for the branch and customers. The Repair Superintendent will be responsible for the open order business, including field operations, customer satisfaction and overall general business management.
Essential Responsibilities
- Lead the performance of field operations for all elevator repair and upgrades
- Lead and direct the field operations for a large volume of non-contract repair and hydraulic elevator modernization
- Manage sold open order projects and exceed open order margin objectives
- Generate field leads and assist our service sales representatives in selling open order
- Meet project deadlines and all financial performance targets including profit and working capital
- Conduct field education training ensuring that we create and maintain a safe working environment
- Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
- Coordinate all material deliveries and issuing purchase orders
- Develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job.
- Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies.
- Accurately analyze situations and assist in developing contingencies for estimates
Education / Certifications
- High school diploma or equivalent required; bachelor’s degree preferred
Basic Qualifications
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills and goal-orientated with strong time management and organizational skills
Preferred Qualifications
- 5 years of elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click
here
.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com
.
