What are the responsibilities and job description for the Desktop Support Technician position at Otomeshan technology?
Job Title: Desktop Support
Location: Clayton, MO
Primary Responsibilities & Competence
Provide customer service support to both internal users, external customers,
and vendors.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and
software throughout the organization.
Maintains detailed and accurate records in workload management, asset
management, and administrative applications.
Provides tier I and II support in all areas of the organizational service
portfolio.
Provides excellent customer service to all levels of employees including
customers, peers, and leadership.
Accurately follows documentation and checklists to ensure efficiency and
consistency.
Participates and engages in team meetings, team building activities, and
other opportunities to strengthen the department.
Communicates in a professional, positive and timely manner in person, on the
phone, and via electronic means.
Uses routine troubleshooting methodologies that provide efficient, effective
resolution and minimize impact to the customer.
Self-directed once assigned work and functions with considerable
independence.
Shows an interest in learning more advanced aspects of the functional
skills.
Actively maintains a level of self-study related to technology and customer
service.
Able to communicate with the customer in non-technical terms so the users
can understand.
Qualifications
Associate degree in relevant field with 4 years technical support
experience or 6 years of technical support experience in lieu of a degree.
Experience with the deployment, repair and maintenance of computer hardware
such as workstations, laptops, IP phones, smartphones, tablets, printers,
copiers, and scanners.
Experience with the deployment, repair and maintenance of software such as
the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer/server concepts.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $20
