What are the responsibilities and job description for the Database Operations Manager position at OTS Solutions?
Onsite 2x a week in Plano, TX
Job Description:
We are seeking an experienced Database Operations Manager with a minimum of 5-6 years of hands-on experience in monitoring, triaging, and resolving mission critical production database issues, and experience managing an operations team. You will manage a team of onshore and offshore team members responsible for L1/L2 database support. You will drive operational maturity, coordinate on call rotations, ensure availability of resources during outages and major issues, and drive resolution of issues or escalate when required.
- Responsibilities: Ensure team availability for L1 and L2 support for SQL, Sybase, and Oracle databases
- Coordinate support during high severity incidents to restore service in a timely manner
- Monitor, prioritize, and track issues until resolved. Coordinate hand-offs between onshore and offshore teams
- Flexibility with working hours to support customer needs
- Compile and provide updates to stakeholders on outages and availability, including metrics, performance against defined service level objectives, and overall operational health
- Coordinate with L3 and L4 resources when escalation is required
- Lead incident reporting and facilitate participation in postmortems involving prioritizing enhancements to reduce ongoing support
- Resolve issues with schedule database maintenance
- Execute planned database code releases from application teams
- Schedule, coordinate, and install required database patches and updates
- Participate in and support new store grand openings
- Identify automation opportunities and partner with engineering teams to implement
- Required to manage multiple tasks and projects simultaneously
- Accountable for team’s use and adherence to the processes
- Must continually seek opportunities to increase customer satisfaction
- Manage crisis situations using analytical and organizational skills
- Must be a team player and coordinate knowledge sharing, eliminating siloed areas of expertise in the team
- Drive continuous improvement and operational efficiency
- Experience Required:
- Minimum 6-8 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
- 3-5 years of leadership experience managing a database operations team preferred
- Experience working in an Agile/Scrum setting
- Azure Cloud, DevOps experience are preferred
Mandatory Skills
Minimum 6 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
1-3 years of leadership experience managing a database operations team preferred
Experience working in an Agile/Scrum setting
Excellent written and verbal communication skills
Desired Skills: Azure Cloud, DevOps experience
Job Type: Contract
Pay: $106,289.00 - $116,251.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Richmond, VA 23285 (Preferred)
Ability to Relocate:
- Richmond, VA 23285: Relocate before starting work (Preferred)
Work Location: In person
Salary : $106,289 - $116,251