What are the responsibilities and job description for the Advocacy Customer Service Representative position at Otsego County Commission on Aging?
Part-Time Customer Service Representative
Job Description
We are seeking a caring, compassionate, and professional part-time Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service, assist with various administrative tasks, and contribute to a positive work environment.
Responsibilities:
- Provide information and assistance to clients
- Handle incoming phone calls professionally and efficiently
- Schedule appointments and manage calendars
- Perform filing and data entry tasks
- Generate and submit reports as required
- Adhere to organization policies and procedures
- Collaborate effectively with team members
Qualifications:
- High school diploma required; associate or bachelor’s degree preferred
- Excellent customer service, organizational, and teamwork skills
- Experience with phone systems, data entry, databases, and calendars
- Proficiency in MS 365 (Outlook, Excel, Word)
- Prior experience in customer service and office management is a plus
- Valid driver's license and reliable transportation
Required Competencies:
- Strong communication skills (verbal and written)
- Attention to detail and accuracy
- Ability to multitask and prioritize effectively
- Problem-solving and decision-making skills
- Adaptability and willingness to learn
Work Schedule:
- Part-time, 25 hours per week
- Monday through Friday, 9 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
Benefits:
- Limited soft benefits included
- Opportunity for additional training and professional development
Additional Requirements:
- Background and reference checks
- Pre-employment drug screening
- Physical examination
How to Apply:
Interested candidates should submit a resume and a completed employment application by mail to:
Communications Coordinator
Otsego County Commission on Aging
P.O. Box 430
Gaylord, MI 49734-0430
Employment Applications can be found at: https://otsegocountycoa.org/wp-content/uploads/2018/07/Job-Application-Form-2012.pdf
We are an equal opportunity employer (EOE).
Job Type: Part-time
Pay: $18.00 - $18.80 per hour
Expected hours: 25 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Experience:
- customer service: 1 year (Required)
Ability to Commute:
- Gaylord, MI 49735 (Required)
Ability to Relocate:
- Gaylord, MI 49735: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19