What are the responsibilities and job description for the Business Analyst 3 position at OTSI?
Object Technology Solutions, Inc (OTSI) has an immediate opening for a Business Analyst 3.
Business Analyst 3– (Hybrid– Meridian, ID)
Major Responsibilities :
- We are looking for an energetic, detail-oriented team member that can help transform systems and processes as a Business Analyst.
- As a Business Analyst at Client CPG, you will be responsible for both implementing new and supporting existing systems and processes for a global organization. You will participate in large and small-scale projects that drive the business operational service delivery objectives and align to strategic objectives. You will collaborate with global stakeholders to help formulate and execute best-in-class processes that maximize output while reducing cost and manual effort, driving use of effective technology and automation, and improving our customers’ overall experience.
- Primary Responsibilities (include, but are not limited to the following)
- Analyze existing system functionality and business processes in the scope of the business need and contribute to valued, cost-effective solutions that will efficiently function to support the stakeholder requirements.
- Collaborate with stakeholders to identify, gather, and formalize business requirements, vetting against the scope of the initiative.
- Collaborate with project relevant team(s) to determine best solution for identified business problem.
- Identify As Is and design and map To Be operational process flows
- Drive Root Cause Analysis and Corrective Actions to address operational gaps
- Perform the role of Release Manager / Champion when designated.
- Create, communicate, and coordinate test plans and test cases (user acceptance, security, etc.) and perform the role of Tester or Test Manager.
- Work with business representatives to ensure the creation of training materials (QRCs, procedures, manuals, recordings, instructor-led training, training plans, etc.) to facilitate the end users’ application of skills and knowledge in the workplace.
- Collaborate with business users to gather feedback in the early life support phase of the production release; provide this feedback to the implementation team for follow up and resolution.
- Serve as the primary SME and business contact on and maintain expert-level knowledge of relevant business practices, processes, and tools.
- Acquire and maintain certifications and professional qualifications as required.
- Develop a standard process for communicating changes and release notes for all projects impacting customers and business users.
Qualifications and Experience :
About us :
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore, near shore, and offshore engagement and delivery options, with 24 / 7 support. OTSI works with 100 enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.
Our Centre of Excellence :
