What are the responsibilities and job description for the VETERINARY RECEPTIONIST position at Ottawa Animal Hospital East?

Overview :

Ottawa Animal Hospital East has an opportunity for a

Veterinary Receptionist to join our team!

Ottawa Animal Hospital East & West is a full-service, AAHA accredited veterinary medical facility, located in Holland, MI. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Your pets health and well being are very important to us, and we take every possible measure to give your animals the care they deserve. With our five skilled doctors on staff, we have over 100 years of veterinary experience to utilize for our patients .

AAHA Accredited ???? Feline Friendly ????Fear Free certified staff

Location : ? 2691 120th Ave.,Holland, Michigan 49424 (East); 620 Butternut Dr., Holland, Michigan 49424

Shift Details : This is a full time position (30 hours / week). Saturdays are required.

East Location : Monday-Thursday 7am-7pm, Friday 7am-6pm, Saturday 7am-12pm

West Location : Monday-Tuesday 8am - 5pm, Wednesday-Friday 5pm-9pm

Pay Range : $14.00 - $16.00 / hour (based on experience)

What We Offer :

A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match

Job Summary : The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities :

How you'll make an impact :

Maintain and uphold the Core Values and Mission Statement of MVP.

Greet clients and pets by name with a smile and a positive, solution-oriented attitude.

Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.

Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.

Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.

Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.

Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

Verify the eligibility of clients with charge accounts.

Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.

Fill prescriptions refill forms and provide routine administrations instructions to clients.

Advise clients on flea / tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications :

Required Knowledge, Skills and Abilities :

Demonstrated commitment to MVP core values .

Computer knowledge required- keyboarding and use of communication tools (e-mail / internet).

Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

Must have excellent spelling and grammar.

Ability to handle varied and sometimes difficult conditions ; will be exposed to highly emotional situations .

Ability to display tact and respect with clients and team members, even when busy or hectic.

Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and / or focused on individual tasks.

Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

Salary : $14 - $16

Apply for this job

Receive alerts for other VETERINARY RECEPTIONIST job openings

VETERINARY RECEPTIONIST

What are the responsibilities and job description for the VETERINARY RECEPTIONIST position at Ottawa Animal Hospital East?

What is the career path for a VETERINARY RECEPTIONIST?

Not the job you're looking for? Here are some other VETERINARY RECEPTIONIST jobs in the Holland, MI area that may be a better fit.

We don't have any other VETERINARY RECEPTIONIST jobs in the Holland, MI area right now.

AI Assistant is available now!