What are the responsibilities and job description for the Dispatcher - Transit position at Ottawa County?
The Ottawa County Transportation Agency (OCTA) is currently seeking a DISPATCHER.
SCHEDULE: Full-time, 40 hours Monday - Friday, may have some driving responsibilities
SALARY RANGE: $15.00/hr
JOB SUMMARY:
Coordinate the delivery of scheduled trips in a demand-response public transit system. Receive customer calls for trip reservations and cancellations. Maintain dispatch records including trip reservations, cancellations, no-shows and same-day add-ons. Advise drivers of scheduling changes. Maintain records of trip denials, complaints, and customer feedback. Monitor daily reports of drivers and review manifests for optimum scheduling. May be required to drive public transit vehicles.
MINIMUM QUALIFICATIONS:
- Associates Degree in Business or related field preferred but not required
- Call center experience preferred.
- Experience working in office environment and/or in customer service.
- Computer knowledge in scheduling software preferred and/or Microsoft Office
- Valid Ohio driver license and be able to drive under county guidelines.
- Safe driving record.
- Clear Criminal Background Investigation (BCI)
- Must be able to pass an ODOT Physical
- Negative Drug/Alcohol Tests Note: while recreational marijuana may be legal in the state of Ohio, the county has elected to prohibit employees or applicants from using or testing positive for marijuana or THC. Any positive drug test will result in a withdrawal of the conditional offer of employment.
May be scheduled some evenings and weekends.
APPLICATION PROCEDURE: Please submit current resume and completed application to:
Ottawa County Transportation Agency
Attn: Lauren Brown, Interim Director
275 N. Toussaint South Rd.
Oak Harbor, Ohio 43449
Fax: 419-898-3167
Or by email to LBrown@octapublictransit.org
APPLICATION DEADLINE: 05/07/2025 at 4pm
OCTA is an equal opportunity employer and maintains a drug and alcohol-free workplace. Applicants will be required to submit to drug and alcohol testing prior to employment and will be subject to random drug and alcohol testing throughout their period of employment.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $15
