Customer Service Specialist (Admissions Concierge)

At Otterbein, you are not an “employee.” You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.

Overview:

The Otterbein SeniorLife Customer Service Specialist (Admissions Concierge) will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

This position requires onsite availability, based in Ohio.

Key Responsibilities:

• Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
• Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Act as key support to elder and team through the internal admission process.
• Facilitate flow of information regarding new admissions and census changes between departments.
• Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
• Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
• Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
• Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
• Facilitate the gathering of report information for long-term new Admissions
• Ensure completion of Patient Inventory assessment

Education: High School diploma/GED required. Prefer Associates or Bachelors Degree

• Experience and Qualifications:
  • Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
  • Critical thinking skills
  • Must be able to prioritize/multi task
  • Good at building relationships

BENEFITS*

Access up to 100% of your net earned based wages daily through DailyPay

• Medical insurance with free virtual doctor visits
• Pharmacy Benefits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

• Some benefits are based on hours worked

Apply today and begin a meaningful career as a Customer Service Specialist (Admissions Concierge) at Otterbein!