What are the responsibilities and job description for the Independent Living Ambassador position at Otterbein SeniorLife?
**Now Offering DailyPay**
Overview
The Independent Living Ambassador will support Wellness partners in their role serving Independent Living Residents as well as assist with issues or concerns and resolving problems.
This position is Full-Time 2nd shift.
Responsibilities
- Interact with residents and families in a patient, professional and responsive manner
- Resolve customer service concerns of Residents
- Provide Residents and family with community resource information as needed
- Trouble shoot issues for wellness providers serving Residents; ensure providers are responding appropriately and providing reporting to multi-disciplinary team
- Assist Residents and families with issues and concerns and and refer back to IL Director or Resource Coordinator
- Assist with scheduling issues regarding schedule
- Must work effectively with medical professionals and paraprofessionals as well as older adults and their families to resolve problems and/or seek solutions
- Works collaboratively with the interdisciplinary team for care planning and problem resolution
QUALIFICATIONS
- Education: CNA/STNA Certification
- Licensure/Certification: Must have a current Ohio Driver’s License and be able to drive own vehicle
- Experience: Supervisory experience; at least one to two years’ experience in a senior living, healthcare or community-based services environment required; ability to work with a diverse population of residents, families and partners; capacity to work independently and prioritize and multi-task job responsibilities; critical thinking skills and excellent communication skills
BENEFITS*
Medical insurance with free virtual doctor visits
Pharmacy Benefits
Vision and dental insurance
Paid Time off that accrues immediately
Paid Holidays
Life insurance
Retirements Savings with a 401(k) or 403(b) with company match
Access up to 100% of your net earned based wages daily through DailyPay
Employee sponsored fund for employees in need
Employee Assistance Program (EAP)
Tuition Assistance
- Some benefits are based on hours worked
Apply today and begin a meaningful career as an Independent Living Ambassador at Otterbein!
