What are the responsibilities and job description for the Contact Specialist position at Ottimo Resources?
Must be able to work any of the following shifts :
6am-2 : 30pm, 6 : 30am-3pm, 7am-3 : 30pm, 7 : 30am-4pm, 8am-4 : 30pm, 8 : 30am-5pm, 9am-5 : 30pm, 9 : 30am-6pm, 10am-6 : 30pm, 10 : 30am-7pm, 11am-7 : 30pm, or 11 : 30am-8pm.
Rotating workdays with weekend availability required. The work schedule is produced at least two weeks in advance. Must have Saturday and Sunday availability. 40 Full-Time hours guaranteed.
SUMMARY :
Deliver high quality, professional information and referral services to contacts and be an exemplary team member for the call center. Actively support department functions by providing a proactive role in reaching vulnerable contacts and being the first response to new roles in the call center.
Currently a Hybrid position. Will be expected to work at assigned worksite in Ventura County for a minimum of one time per week.
DUTIES :
- Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
- Thorough documentation of each contact in appropriate database
- Follow-up and advocacy for contacts.
- Assist & provide constructive feedback as new processes and programs develop in the call center.
- Help each contact identify their health and human service needs.
- Use of multiple programs and databases for resource searches, information collection and application assistance.
- Active participant in keeping resource database updated with accurate information about community resources.
- Actively support Contact Center team and management in maintaining and developing services.
- Report technical or programmatic issues as needed.
- Attend training sessions and staff meetings as needed.
- Work varied hours, including nights, weekends and holidays as needed.
- Extended hours as needed in times of disaster in any county served.
- Other duties as assigned.
QUALIFICATIONS :
