Demo

Quality Analyst

Otto Environmental Systems
Chicago, IL Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/19/2025

Summary : Oversees, reviews, and maintains document records for Otto Environmental and its associate plants in compliance with standards. Supports cross-functional departments in the creation of documents. Manages customer complaints from their entire cycle.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Quality Document Control :

  • Act as administrative leader for electronic document management system.
  • Ensure files are accurate and easily retrievable.
  • Ensure quality, detail, and compliance in creation and management of documents.
  • Assist document owners in creating documents and workflows in compliance with standards.
  • Maintain and oversee quality-controlled records and storage.
  • Support Quality Systems Engineer in completing pre-audit requests for documentation.
  • Route documents for review and approval in the Document Management System.
  • Approve Document Change Control along with Systems Engineer and assign effective dates to documents.

Quality Data and Customer Complaint :

  • Receive Quality and Warranty Complaints.
  • Ensure that all information related to customer complaint cases is received and available for case processing.
  • Request samples for analysis when needed.
  • Ensure that quality costs are recorded in each case.
  • Manage all cases until resolution.
  • Process serial numbers for warranty validation process.
  • Ensure all documentation related to customer complaints is recorded and maintained (Pictures, Lab Results, RCA, Corrective Actions, etc.)
  • Report Monthly Quality Results (Customer Quality Complaints, Warranty Cases, Costs of Non-Quality, etc.)
  • Provide additional support and assistance on tasks and projects as directed by management.
  • QUALIFICATIONS :

    KNOWLEDGE, SKILLS, AND ABILITIES :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Ability to read, organize, and manage large amounts of data and documents.
  • Ability to read, analyze, and interpret common scientific and technical journals, charts and graphs, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top and middle management, and customers.
  • Must be able to write clear, concise procedures and work instructions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work in a team environment, lead teams, and participate in continuous improvement teams.
  • Excellent communication skills both written and verbal.
  • Technical writing and flow-charting experience.
  • Customer Service background preferred.
  • Knowledge of Lean Manufacturing and 5S preferred.
  • Strong organizational skills, time management, multitasking, and action-oriented.
  • Self-directed requiring minimal supervision; urgency, attention to detail, leadership skills, and ability to influence others.
  • Working knowledge of ISO9001 and TS16949 Quality System requirements.
  • Excellent computer skills (MS Word, Excel, Access, PowerPoint, and Visio).
  • EDUCATION AND EXPERIENCE :

    Bachelor of Science in Business Administration, with 5 years of experience in quality, document control, and / or customer service within a manufacturing environment, or a combination of education and experience.

  • Supervisory experience preferred.
  • Experience working in ISO / TS environment highly desired.

    WORKING CONDITIONS :

    PHYSICAL ENVIRONMENT : Office, Warehouse, and Plant.

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job in the Plant, the employee is exposed to weather conditions prevalent at the time. The noise level in the Plant work environment is usually moderate, but hearing protection may be required in designated areas. Office areas are climate controlled.

    PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by the Quality Engineer to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear. Move up to 50 pounds.

    Job Type : Full-time

    Pay : From $60,000.00 per year

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Schedule :

  • Monday to Friday
  • Experience :

  • Quality : 5 years (Preferred)
  • Ability to Commute :

  • Charlotte, NC 28273 (Required)
  • Ability to Relocate :

  • Charlotte, NC 28273 : Relocate before starting work (Required)
  • The Company offers competitive pay commensurate with experience and rewards high performance. In addition, employees enjoy a rich benefits package including :

  • Affordable Pre-Tax Medical Plan with Pharmacy provisions
  • Vision Plan
  • Health Savings Account with Company contribution
  • 401(k) Retirement Savings Plan with Company match
  • Paid Time Off Program
  • Company Paid Holidays (9)
  • Company Paid Life Insurance
  • For more information about the company, visit our website : WWW.OTTO-USA.COM. OTTO is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Salary : $60,000

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