What are the responsibilities and job description for the Patient Care Coordinator position at Ottobock?
Start from : 01 / 27 / 2025 Company : Otto Bock Patient Care, LLC Department : Clinical Location : Jonesboro, AR Type of position : Full-time Remote possible : On-site Job ID : 7521 Apply for this position Summary Statement
For many years, JP&O has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined Ottobock Patient Care and we are proud to take the next steps in joining this excellent network of orthotics and prosthetics clinics. Great people drive our culture and our employees are actively involved in shaping both our company and our industry. Wherever your passions lie, you can find rewarding work and challenges to expand your experience at Ottobock.
We are currently seeking a Patient Care Coordinator at our Jonesboro, AR location.
Duties & Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live / phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live / phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Qualifications
Benefits
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