What are the responsibilities and job description for the Technical Support Technician position at Ounce IT LLC?
About You!
- You are a technology enthusiast who enjoys technical problem solving while curious and open minded to learn new technology.
- You enjoy working independently and are disciplined and self-motivated to resolve technical issues with customers in a timely and effective manner.
- You enjoy being part of a championship technical team and are willing to be a technical resource and expert for other members of the team.
- You are comfortable with routine helpdesk tasks such as virus removal, print/save issues, migrations, etc. And open to working on more complex projects.
- You enjoy variety and are keen to support customers both in person and in remote settings with patience and compassion.
- You want to grow your career and are eager to capitalize on your strengths while improving your developmental areas.
- You have an interest in education and the impact of technology on educators, staff, parents and children.
About Us
- We believe that I.T. takes a team.®
- OunceIT is rapidly expanding and we need people to join our amazing team of IT Technicians, Technical Team Supervisors and Technical Architects.
- We offer a friendly and supportive culture, with a tenured and experienced leadership team that believes in the passion and effectiveness of what a group of committed folks can accomplish together.
- We offer excellent health, dental, and vision insurance, retirement plan with company matching, paid time off and other perks.
- Our clients are primarily k-12 independent schools in the greater Boston and Worcester areas, but also include small to medium size businesses.
- Access to a car is a necessity. We cannot pay for relocation costs.
About the Position
Summary
You will be supporting people and technology in a portfolio of schools, who themselves rely on Macs, Windows, handhelds, networks, cloud services, and servers. Although our office is in Framingham, you will not be tied to a desk. Some days you may visit a school in metro west to address network or server issues. Other days you may be on site helping to on-board a school in Newton, or covering the help desk at one of our Boston-area independent schools. From time to time you will work solo; other days you will be joined by other team members.
Technical Skills
- 2-3 years of relevant experience (time in an academic setting and/or MSP a plus)
- Ability and willingness to support endpoints and infrastructure regardless of the OS (Windows v. macOS), hardware (Dell v. HP), hypervisor (VMware v. Hyper-V), etc.
- Administration of commonly used SaaS solutions (O365, Gsuite, AWS/Azure, etc.)
- Experience supporting network hardware (wireless networks, switches, routers, firewalls) and related services from the edge to the ISP.
- Familiarity with concepts such as TCP/IP, DNS, DHCP, VLANs, VPN, iSCSI, RAID, etc.
- Administration of current Microsoft Windows Server environments including: Active Directory, Exchange, file services, print services, group policy, etc. SQL experience is a plus, but not required.
- Administration of current virtualization platforms (ideally VMware) and understanding of related best practices (backups, HA, DR, etc.)
- Experience as an admin with Google or MS 365 is a plus.