What are the responsibilities and job description for the Community Navigator (Charleston, SC) position at Ounce?
About us
We live by the saying “an ounce of prevention is worth a pound of cure”, andour mission is to empower healthy and thriving communities. Ounce is a first-of-its-kind community-based service model. Enabled by technology, we provide services to residents of affordable housing properties, improving engagement and outcomes at scale.
We are looking for professional, agile, and creative teammates to join us in this journey.
About the Role
Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing.
In this role you will be a:
- Outreach & Engagement Specialist: You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.
- Benefits Specialist & Service Coordinator: You will help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly.
- Relationship Builder: As the face of Ounce within the community, you’ll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You’ll also work closely with community partners across the Charleston area, ensuring our residents have access to high quality services and are treated with respect and empathy.
- Market Launcher: As the first team member based in the Charleston area, you will help build out our referral partnerships with local organizations and help grow the team of Ounce Community Navigators as we expand to additional properties.
Who we’re looking for:
- You have experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations
- You are excited by “boots on the ground” opportunities, including community organizing, and enjoy customer-service roles, as you will be embedded within affordable housing communities in Seattle and must embody a “residents come first” mentality
- You understand the unique opportunities and challenges affordable housing residents face; ideally, you have lived in the area and/or worked in a community-based role
Other information:
- Schedule: Monday to Friday
- Ability to commute within the Charleston area (including the surrounding suburbs) 4-5 days a week
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $50,000 - $70,000