DONOR SERVICES COLLECTIONS OPERATIONS MANAGER

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Ada, OK

Salary: Competitive salary based on education and/or experience plus $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday; some weekends

Hours: 8:00 a.m. to 5:00 p.m.; may vary

Position:

To provide leadership and direction over all aspects of mobile operation activities. To ensure that processes are in place to reach optimal department efficiency by meeting successful product collection, financial, quality, compliance and customer service goals. The manager will develop programs and work with individual staff to ensure key metric goals are achieved.

All tasks undertaken, regardless of their timing, that have clear applicability to blood banking and transfusion medicine are considered within this position's scope of employment and are, therefore, subject to the Institute's Intellectual Property Policy and Procedures.

Qualifications:

• Bachelor's degree in medical and/or management, will consider equivalent in work experience
• Minimum of three years supervisory or management experience, blood bank focus helpful
• Strong leadership, customer service, technical and organizational skills
• Strong spoken and written communication skills
• Excellent excel and power point skills
• Ability to track and trend data and implement appropriate action based on the data
• Diplomatic interpersonal style with excellent conflict resolution techniques
• Goal achievement driven
• Professional appearance and manner
• Enthusiastic, creative, high-energy demeanor
• Self-starting and self-directing work capabilities
• Ability to work calmly under stressful conditions
• Flexibility to work a variety of hours throughout the week including weekend

Primary Responsibilities:

• Provide leadership support to managers, supervisors, and Donor Services Staff. Direct and oversee effective resolution for donor concerns and staff procedural or behavioral issues.
• Ensure staffing levels are adequate, this includes direct input into hiring and firing decisions. Analyze data and adjust increase productivity. Decrease overtime by adjusting the staffing ratios as it relates to collections. Oversee staffing schedules to ensure a cost-efficient collection operation, while maintaining a high level of service.
• Create a positive, satisfying work environment which yields a decrease in voluntary staff turnover.
• Oversee the performance of staff development, counseling and annual review process.
• Monitor staff performance by observation and key metric performance such as incomplete and product loss rates, deferral trends, error rate and other established metrics.
• Develop processes that ensure a great donor experience is achieved for each donor at all mobile blood drives.
• Foster teamwork and effective problem solving with Supervisors. Provide direction, coaching, support and leadership while motivating staff and maintaining high morale by ensuring staff needs are recognized and appropriately met.
• Conduct routine meetings with supervisors and staff to communicate changes and recognize outstanding performance.
• Oversee and direct activities of the materials and equipment staff to ensure all equipment is well maintained and in compliance for quality control, calibration and annual PM's.
• Track and monitor collection goals, which include whole blood, automation rates, and WB conversion data. Analyze data and adjust increase productivity. This includes working closely with recruitment to ensure projections are met. Identify and implement strategies to increase automated collections within mobile operations.
• Monitor the inventory and draw instructions and communicate the collection needs.
• Manage and rotate staff on call responsibilities.
• Work with Executive Director to prepare and manage department annual budget and continuously explore cost saving initiatives.
• Other duties as assigned

Click the link below to learn fun facts about working for Our Blood Institute!

https://play.tic-tac-trivia.com/quiz/uPSABhC7P3HTAh5J4Rk6