Case Manager - Family Support (Bilingual)

OUR Center is truly a community-based agency. We are here to provide a safe, accessible place for families to connect with comprehensive, coordinated services that help strengthen families and self-reliance. OUR Center works closely with many other agencies in the community to provide these supports. OUR Center is a proud member of the Family Resource Center Association.

As An Employee At OUR Center, You’ll Enjoy

• Medical, Dental, and Vision Insurance.
• Paid holidays.
• Sick Leave & PTO.
• 403(b) with company match.
• Company-paid Life Insurance, Accidental Death & Dismemberment, and Long-Term Disability.
• Free breakfast and lunch for all employees.
• OUR policies and practices follow a family-friendly approach.
  
  

The Family Support Specialist initiates, engages, and maintains rapport and trusting relationships with participant families as they progress and transition through a continuum of services. The Family Support Specialist ensures families develop an understanding of prenatal, infant, and early childhood development, healthy parenting practices, and that they are able to successfully manage stressful events, mitigating or eliminating risks to the family unit.

Essential Duties

• Engages with a determined caseload of families with children, providing excellent customer service while adhering to Colorado Department of Early Childhood (CDEC) and Family Resource Center Association (FRCA) requirements and recommendations.
• Conducts initial home visits and completes intake process, assessing initial needs.
• Works on an ongoing basis with families to set goals, provide referrals to resources and promote and assist with goal achievement.
• Evaluates eligibility and provides direct financial assistance to meet family identified economic needs.
• Monitors participant and family satisfaction regarding services provided to inform quality improvement and assurance.
• Timely and accurately enters required and relevant information in to databases.
• Connects participants with community resources identified to be of benefit.
• Collaborates with community partners to develop and nurture strong relationships for mutual benefit.
• Develops, maintains and nurtures relationships within the community at large.
• Assists in connections with and referrals to community resources.
• Attends all regularly scheduled meetings, trainings and development opportunities provided CDEC and FRCA.
• Other duties as assigned.
  
  

Qualifications

Education and Training:

• High school diploma required.
• Bachelor’s degree in a related field highly preferred.
  
  

Experience

• Minimum one year experience in case management.
• Minimum three years’ experience using Microsoft Office.
  
  

Knowledge, Skills, And Abilities

• Strong written and verbal communication skills, in both English and Spanish.
• Demonstrated ability to work collaboratively.
• Excellent organizational skills and attention to detail.
• Valid Colorado driver’s license, and ability to meet OUR Center’s driving standards.
• Ability to occasionally work outside of regular office hours in order to meet organizational commitments in the community.
  
  

Physical Requirements And Working Conditions

• Work is primarily performed in a typical office setting.
• Prolonged periods of using a computer.
• Occasional lifting and carrying of approximately 20 lbs.
• Driving throughout the area on a regular basis is required.
  
  

OUR Center is an Equal Opportunity Employer, and complies with all applicable federal, state, and local laws governing Equal Employment Opportunity. We strive to foster a just, equitable, and inclusive workplace. Unlawful discrimination in employment because of race, religion, color, sex, sexual orientation, gender or gender expression, age, national origin, ancestry, disability, veteran status, hair style or texture, genetic information, or other characteristics protected by applicable laws is strictly prohibited.