What are the responsibilities and job description for the Member Service Representative 1 position at Our Community Credit Union?
As a Member Service Representative, you and your team will provide OURCU's members with the high-quality member service that keeps them coming back to OURCU for their financial needs!
You may thrive as a Member Service Representative if you:
- Enjoy interacting with people and making them smile
- Have a knack for maintaining accuracy while working with numbers
- Embrace the challenge of problem-solving and finding solutions
- Find fulfillment in helping members meet their unique needs
Your day may include:
- Greeting members and nurturing relationships with them
- Performing transactions such as deposits and withdrawals, cash advances, transfers, issuing cashier's checks, etc.
- Responding to member inquiries and performing relevant research
- Offering OURCU products and services when it may be beneficial to the member and their specific needs
- Maintaining confidentiality regarding member accounts
- Assisting the Lead MSR and MSR Supervisor with related duties as requested
You might be a great fit if you have:
- Customer service experience
- Cash handling experience
- Strong communication skills
- Bilingual skills, fluent in both English and Spanish, is a plus!
OURCU offers the following benefits:
- Medical, dental, and vision insurance-We cover 90% of the cost for the employee and we have two medical plans to choose from; in addition, we cover 60% for qualified dependents. You are eligible the first of the month following 30 consecutive days of employment if you work 30 hours or more per week! Medical/dental/vision for EE only is $94.41 or $138.49 per month based on benefit choice!
- Employer-paid life insurance 2 times your annual salary!
- Employer-paid Long-term disability insurance
- Employer -paid Employee Assistance Program
- Generous 401(k) options (OURCU contributes no matter what!) with a company match!
- Paid sick leave.
- Paid vacation: up to two weeks (80 hours) the first year and pro-rated based on start date the first year.
- 12 Paid holidays
- Tuition Reimbursement based on position and meeting benefit qualifications.
For more details, please view the full job description.
Salary
$16.41 - $20.52 an hour, DOE
OURCU is an equal opportunity employer. This employer utilizes E-Verify as part of our hiring process. If you have questions, please feel free to contact us at hrteam@ourcu.com
As part of our employment process we require a criminal background check and credit check.
Salary : $16 - $21