Salesforce Systems Analyst

Job Title: Salesforce Systems Analyst

Work Team: Information Services

Job Code: Exempt

Longevity Requirement: 2 years

Position Summary:

The Salesforce Systems Analyst will support, maintain and optimize the global Salesforce CRM instances. The position will be responsible for day-to-day operations of Salesforce platforms, assist teams with technical issues, and drive adoption of Salesforce best practices across the ministry.

Essential Functions:

1. Engage with stakeholders to elicit and document business requirements.
2. Collaborate with teams to understand business requirements and recommend solutions that leverage Salesforce capabilities.
3. Create detailed business analysis reports and use cases.
4. Develop and deliver training programs, provide ongoing support and coaching, and address any questions or concerns that arise during implementation.
5. Document & maintain Salesforce processes to distribute to key user groups and stakeholders.
6. Collaborate with managers and executives to evaluate and ensure the effectiveness of implemented changes. 
7. Proactively identify and implement process improvements to enhance Salesforce functionality and user experience.
8. Manage user accounts, profiles, roles, and permissions. 
9. Elicit and define Salesforce features, such as workflows, dashboards, validation rules, layouts, process builder, and automation tools.
10. Stay up to date on Salesforce releases, features and functionalities. 

Job Specifications

Job Title: Salesforce Systems Analyst

Study or Knowledge or Experience:

• Bachelor’s degree in Business, Information Technology, or a related field.
• Salesforce Administrator Certification or similar certifications are a plus.
• Hands-on experience with Salesforce Non Profit Cloud or similar Customer Relationship Management software.
• Proficiency in business process documentation using tools and software (e.g., Word, Excel, Visio).
• Ability to work independently and as part of a team. 
• Strong problem-solving skills, with the ability to analyze complex business processes and collaborate on solutions.
• Act as liaison between the stakeholders and development teams to enable each group to understand the business needs.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Knowledge of Agile methodologies and project management practices.
• Strive to live a life consistent with biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development. 

Internal Work Environment:

Develop, maintain, and improve communication channels among various teams and departments to ensure effective flow of information throughout the organization. Facilitate cross-functional collaboration and teamwork.

Break down complex concepts into easily understandable formats for various audiences across the organization. Develop strategies to present and share complex information.

External Communication:

Same type of information as internal only relating to those outside of ODB. Anyone who writes for ODB would have quite a bit of external communication, or someone who answers phone calls. Establish and maintain communication with vendors, partners, and other external stakeholders. Understand their needs, expectations, and requirements to foster positive and productive relationships and model biblical principles.

Leadership Responsibility:

Provide technical, thoughtful leadership, and expert guidance on business process changes. Share knowledge and provide mentorship to stakeholders and other team members, helping to uplift the overall processes of the organization.

Stewardship of Resources:

Contribute to the budget planning process for by offering insightful feedback to ensure cost-effectiveness and alignment with project goals in relation to new software needed for business process improvements

Miscellaneous:

Occasional travel 

Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 58 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.