Reunion House Manager

The primary purpose of this position is to plan, organize and lead the activities of the agencys Reunion House, a program in the New Beginnings division, and to work collaboratively with other departments to fulfill Our Familys mission. The New Beginnings division of Our Family Services provides housing and supportive services to youth, women, and families experiencing homelessness. Homeless Youth Services provides emergency shelter, housing, case management, advocacy, housing, employment/educational assistance, counseling, and life skills to youth aged 12-24 experiencing homelessness or other unsafe living situations. It includes the Reunion House shelter, a 20-bed, DES-licensed facility that provides emergency shelter and support to youth aged 12-17 who have been removed from their family home or run away from an unsafe situation.

All agency positions are expected to meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment and ethics. The specific expectations and essential duties of this position include:

• Oversees and ensures effective, quality service provision in program area
• Initiates new program and practice ideas
• Initiates and actively participates in problem solving with agency administration

• Trains, mentors, and supervises the work of Youth Care Workers and other staff
• Manages data for HMIS data reporting

• Responds in a timely manner and cooperates fully with Development in preparation of funding proposals
• Submits all required program reports, including fiscal and billing information, in a timely manner
• Ensures quality improvement is regularly discussed (and documented) at staff meetings
• Creates (or oversees the creation of) the staff schedule
• Oversees DES licensing compliance and coordinates site visits
• Ensures staff training meets all licensing and contracting compliance

• Uses outcomes data for program improvement
• Effectively markets Safe Place in community and coordinates Safe Place program
• Effectively markets program at school, agencies, etc. to ensure youth, families and referring entities know of and can access the program
• Ensures proper and effective aftercare planning occurs with runaway and homeless youth in program
• Responsible for implementation, supervision and reporting of the Reunion Houses child and adult care food program (CACFP)
• Ensures feedback from program participants through regular use of the agency Client Satisfaction Survey or other approved means
• Ensures staff keep program files and paperwork up to date and in compliance with program requirements
• Understands the basics of program budget and financials and is able to use these tools effectively to make good financial programmatic decisions or recommendations
• Participates as a rotating Administrator on Duty (AOD) for after-hours coverage
• Represents the program within the agency and externally in the community
• Other duties as assigned

As this position is part of the agencys Leaders Group, the following leadership expectations also apply:

• Upholds agency staff values and expectations
• Engages in respectful and ongoing communication and problem-solving with others
• Follows protocol and established procedures while still being creative and taking initiative to do what needs to be done
• Acts as a positive and professional ambassador for the agency both internally and in the greater community
• Takes all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment
• Successfully engages, coordinates, and motivates agency staff to achieve program or project goals
• Is able to face adversity, take unpopular stands, or engage in tough debates when necessary, but knows when to move on also

Qualifications:

• Five (5) years related experience required.
• Two (2) years staff supervision and managerial experience preferred
• Eligible to receive and maintain state fingerprint clearance
• Must submit to annual drug test, TB test and physical examination
• Eligible to receive and maintain food handler certification
• Strong communication and people skills
• Excellent organizational skills
• Experience and skill in macro management activities, such as planning and budgeting
• Ability to work with diverse populations
• Must have the physical and sensory capabilities to ensure the safety of clients in our care at all times.
• Since driving is necessary to fulfill the job functions, a valid Arizona drivers license, reliable transportation, current auto insurance, and a clean driving record are required
• Computer and technological skills necessary to write reports, manage Excel spreadsheets, maintain appropriate correspondence, develop program materials, enter and retrieve information on a database, use agency email, and locate information on internet.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to work under stress. Individual should be always available via cell phone. Requires annual tuberculosis screening.

Work Environment: While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee frequently works with a computer for prolonged periods. The employee is occasionally exposed to outside weather conditions and uses personal vehicle and works in evenings or on weekends as needed. The noise level in the work environment is usually moderate.