Stability Case Manager

Department: Stability Program
Reports to: Stability Case Manager
Employment Type: In-Person, Full-Time, Hourly, Non-Exempt

Schedule: Monday-Friday 8-4:30 with at least quarterly late shifts until 8:00 pm on Tuesdays

About Our House

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

About the Role

You will work with clients, parents, and families with children who are homeless or at imminent risk of homelessness, with the skills and resources to gain and maintain stability in the community. This includes individualized and comprehensive case management focusing on the areas of housing, employment, education, finances, and mental and emotional wellness.

What You’ll Do

• Identify families who are interested in long term case management and assess their eligibility through a screening process
• Assess clients’ needs, strengths and support networks to determine their stability goals
• Develop individualized family service plans to improve the well-being of each member of the whole family, including children
• Provide parenting resources, help families navigate early childhood education, school, and after school programs, as well as other family case management needs
• Equip clients with tools to address challenges in their lives including possible homelessness, unemployment, abuse, recovery, and family issues
• Connect clients to the wide array of Our House services available and work collaboratively with other on-campus programs like Career Center, Mental Health, Housing, and Children’s Programs
• Support clients as they navigate the housing system including conducting housing searches, completing applications, advocating for families with landlords, and helping them make the transition into independent housing
• Support clients in specific health related resource navigation around HIV prevention, smoking cessation, reproductive health, behavioral health care, prenatal care, and primary health care
• Research and refer clients to community resources, such as SNAP benefits, housing resources, support groups, family support services, and more
• Advocate for and help clients get resources that would improve their well-being
• Maintain a caseload of at least 25 families with a length of engagement up to two years
• Conduct regular (at least monthly) case management meetings with clients to ensure that their goals are being addressed and that their needs are being met
• Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking Our House database, especially in service to grant requirements and reporting
• Understand and comply with requirements of grants that support the Stability Program, including gathering eligibility documentation, following financial procedures, tracking grant-specific performance measures, and building relationships with grant partners
• Develop and maintain partnerships that align with the Our House mission and Stability Program requirements

• Represent Our House at community events to promote our resources and programs and establish and nurture relationships with other social service agencies

• Evaluate case management services provided to ensure that they are effective and meet the needs of the client families
• Proactively engage with professional development opportunities offered at Our House and in the community to improve case management skills, client engagement, and evidenced-based practices
• Attend weekly Staffing Meeting (focused on Our House clients), participate in weekly one-on-one meetings with supervisor, Our House committees, and all-team meetings
• Work Resource Hotline shifts as needed, answering calls from clients and community members, logging calls in the database, connecting callers with applicable resources, and promoting the hotline as a tool for community members to connect with support on the Our House campus
• Ensure that all clients are treated fairly and with respect and that Our House maintains an environment that is inclusive and safe for all people
• Conduct other duties as assigned to fulfill Our House’s mission

What You’ll Bring

• 2 years’ experience working in a program or organization serving high-risk individuals 
• Experience with individual and groups related to case management, therapy, counseling, homelessness, or familiarity with substance abuse treatment
• Understanding of motivational interviewing, trauma-informed practices, and resiliency
• Experience with outreach at community events or similar
• Unwavering commitment to quality programs and data-driven program improvement
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
• Action-oriented, growth mindset, flexible, and innovative approach to learning
• Ability to work effectively in collaboration with diverse groups of people
• Passion, idealism, integrity, positive attitude, mission-driven, and self-direction

Requirements

• Bachelor’s degree or above is strongly preferred
• Must possess a valid driver’s license and vehicle to use in performance of job. Position requires some travel within Central Arkansas.
• Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen
• Must be able to lift 30 lbs.

Benefits & Perks

• Insurance benefits are available on the first day of the month following start date:
  • 100% employer-paid premiums for employee health insurance
  • Optional employee-paid dental, vision, and life insurance
• 401(k) match up to 4% after one year of employment
• 10 days of annual leave and 10 holidays per year including a birthday holiday
• 15 days additional leave for requirements of life
• Employee Assistance Program 
• Eligible for tuition discount at UA Little Rock

Our House is a drug-free workplace. 

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.