Technical Support Specialist

To apply, send a cover letter, resume and three (3) professional references to:

Employment@mercyhs.com

Job Title: Technical Support Specialist– Full-Time (1.0 FTE)

About Our Lady of Mercy School for Young Women

Our Lady of Mercy is an Independent Catholic all-girls middle and high school deeply rooted in the Mercy faith tradition. We welcome all girls in grades six through twelve — inclusive of all incomes, races, and faith affiliations — who are seeking an alternative to public school or who wish to continue to pursue a faith-based education. We have a strong history of providing quality education to young women, empowering them to excel academically, spiritually, socially, and emotionally. Our commitment to fostering a diverse and inclusive community, along with a dedication to Mercy values sets us apart as a leader in Catholic education. Mercy builds life-changing competence, confidence, and compassion that prepares and inspires young women to achieve the highest level of success in college, in careers, and in the community.

Job Summary:

Our Lady of Mercy School for Young Women is seeking a detail-oriented and service-driven Technical Support Specialist to support our school community. The Technical Support Specialist will provide Help Desk Support Services, addressing hardware, software, access, and network-related problems, etc. reported by users, train users, as well as support Mercy Events. The candidate must have 2-5 years experience with maintaining and working with Windows desktop and laptop computers, as well as familiarity with Microsoft tools, e.g., Google, and Outlook. Candidates should be comfortable and patient with supporting end-users' needs and questions. The candidate should be able to work well with minimal supervision. A strong desktop/server/network hardware and software background is required.

Essential Duties and Responsibilities:

• Assist with preparing, maintaining, and troubleshooting issues with new PCs, servers, and network infrastructure components

• Work with various technologies including desktops, servers, printers, Smartboards

• Flexibility with occasionally scheduled projects after hours and/or weekends

• Strong knowledge of Windows OS (10 and greater) setup and configuration

• Strong documentation skills

• Strong personal and interpersonal communication skills

• Strong organizational skills

• Strong hardware installation and troubleshooting skills

• Ability to troubleshoot most MS Office questions and concerns

• Working knowledge of routers, switches, and firewalls

• Firm understanding of TCP/IP routing and Windows networking

• Knowledge of CAT5e / 6 Ethernet cabling requirements

• Knowledge of audio-visual equipment/processes, e.g., streaming, MICs, cameras, etc.

• Knowledge of Mac OS

• Assist with Project Management as needed

• Other duties as assigned

Technical Skills:

• Client Hardware/Software knowledge (laptops, Chromebooks, Surface Pros, Smartboards, and experience with Apple Hardware)

• Excellent technical (client hardware, printer) diagnostic and troubleshooting skills

• System management skills

• Ability to document technical information for non-technical users to comprehend

• Ability to stay current product knowledge and keep technical skills up to date

• Knowledge, and ability to assist with Blackboard tools (Razor’s Edge, and Academic modules) are a plus

Personal Skills:

• Solid analytical and problem-solving skills

• Excellent interpersonal skills to communicate with students, Faculty, Staff, vendors… and other information systems professionals (written & oral)

• Team player

• Ability to multi-task and prioritize

• Flexible

• Reliable

• Organized

• Patient

Education and/or Work Experience Requirements:

• Associate’s or Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or related field

• Three-plus years working in a school or business IT Help Desk/technology department

• Experience with G Suite for Education administration, Microsoft Office 365, and information technology resources and services is important

Physical Requirements:

• The ability to lift up to 25lbs and move around various program spaces, including outdoor environments

• Sitting, standing, walking, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, or crouching are all part of this position

Pay Range: $25.00 - $28.00 per hour (salary commensurate with experience)

This is a full-time, non-exempt position

“The information provided in this job description is designed to provide the general nature and level of work performed by team members within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job. This job description will be updated, modified, and revised by the school, at its sole discretion, from time to time as it deems necessary to meet the business needs of the school.”

Equal Opportunity Employment Policy

Our Lady of Mercy School for Young Women has a clear vision: to be a place where a diverse mix of talented people want to come, to stay, and do their best work. Helping us achieve this vision is our policy to provide equal employment opportunities to all applicants for employment, consistent with federal, state, and local laws. Accordingly, all applicants for employment are to be treated without regard to race, color, religion, sex, age, national origin or citizen status, disability, sexual orientation, marital or veteran’s status, or any other status protected by law. This policy pertains to every aspect of an individual’s relationship with the school, including but not limited to recruitment, selection, compensation, benefits, training, promotion, transfer, discipline, or termination.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Rochester, NY 14610: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28