What are the responsibilities and job description for the Clinical Services Representative 1 (7p-7a) position at Our Lady of the Lake?
The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.
Job Standards and Performance Expectations
Training - Medical Terminology or Medical Assistant Training preferred. Cerner (CIS)
Special Skills - Communication, Customer Service, Computer Skills. Knowledge of medical terminology. Able to use office equipment and multi-task.
Licensure - Current BLS certification only required in mental health departments
Job Standards and Performance Expectations
- Patient Medical Record
- Assembles and maintains the patient chart from admission to discharge.
- Collects all printouts and files in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
- Orders necessary equipment and unit supplies and maintains adequate inventory levels.
- Consistently processes patient orders, requests for exams and other ancillary services, such as x-rays, lab tests and transportation accurately and timely.
- Coordinates patient admissions, transfers and discharges.
- Retrieves medications from the pneumatic tube system and/or pharmacy and delivers the medications to the nurse and/or place medications in a secure location as determined by the nurse manager.
- Quality
- Assist nursing staff with retrieving medications from pneumatic tube system and places medication in appropriate locations for administration by nurse.
- Acts as a receptionist and greets patients, directs visitors, and provides patient information to the medical staff.
- Answers the phone and uses proper phone etiquette. Responds to the patient call lights in a timely manner. Maintains a work area that is neat, clean and orderly. Maintains office equipment for the unit.
- Collaboration & Partnership
- Call physicians for consults and notifies the nursing staff of the consultation.
- Other Duties as Assigned
- Performs other duties as assigned or requested.
Training - Medical Terminology or Medical Assistant Training preferred. Cerner (CIS)
Special Skills - Communication, Customer Service, Computer Skills. Knowledge of medical terminology. Able to use office equipment and multi-task.
Licensure - Current BLS certification only required in mental health departments
