Case Manager (Emergency Shelter) - Hybrid - Minneapolis, MN

Position Title: Case Manager - Emergency Shelter (Minneapolis, MN)

Our Saviour’s Community Services (OSCS) provides dignified shelter and housing for single

adults and basic education classes to adult English language learners in the Phillips

Community of South Minneapolis. OSCS takes its name from Our Saviour’s Lutheran Church,

which founded our programs in the early 1980s. In 2004, we became a legally and financially

independent nonprofit. We are not a religious organization. Find more about OSCS at

https://oscs-mn.org/

We offer employees the ability to make a meaningful contribution to the community. We offer a flexible, hybrid working environment. We also provide excellent benefits to full-time and part-time (20 hours) employees, including generous Paid Time Off and Sick Time along with Paid Parental Leave; Paid Holidays; Medical, Dental, and Vision coverage; Employer contributions toward premiums; Employer-paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options including HSA; and participation in 401(k) retirement plan.

This Role:

The Shelter Case Manager is responsible for providing strength-based advocacy and case management services to residents of the Emergency Shelter within Our Saviour’s Community Services (OSCS). They specialize in providing support for adults facing social, economic, health, or addiction challenges. The Shelter Case Manager works collaboratively with other members of the Housing Team, as well as other Program staff members.

This position is non-exempt, full-time, regularly scheduled at 40 hours per week, M-F, between 8:00 am to 5:00 pm. This role is part of the Emergency Shelter Team and reports to the ES Program Manager.

Primary Duties And Responsibilities

• Provide case management services to residents of Our Saviour’s Shelter; meet weekly with individual residents to establish their personal goals and work toward a plan for self-sufficiency
• Coordinate services with other case managers in the community
• Provide residents with current and appropriate information regarding employment, savings, housing, and other resources addressing their goals
• Develop, plan, and implement programmatic experiences that inform and enrich the lives of residents
• Conduct Coordinated Entry Screenings with all assigned residents and resident orientations
• Onboard and provide residents with access to Housing Stabilization Services, including completing a Person Centered Plan for eligible participants
• Authorize bed extensions to residents when appropriate
• Facilitate conflict resolution meetings between residents and promote a sense of community among the emergency shelter residents
• Assist with crisis prevention/intervention to support housing stability; promote harm reduction education; respond to emergencies
• Help arrange or provide residents’ transportation and access to medical, health, and social services; assist with forms to access housing and other potential benefits
• Maintains detailed records and case notes of resident goals and progress promptly
• Participate in regularly scheduled case review meetings with the case management team and monthly community meetings with residents
• Performs required case management duties such as completing client data reporting and documenting, updating program materials, forms, housing applications, etc
• Prepare and file reports, as required by Hennepin County and other appropriate OSH housing reports
• Work cooperatively with internal and external stakeholders, such as Hennepin County, outreach organizations, and volunteers that provide services to our residents
• Assist the program director and shelter manager with various tasks, including but not limited to shopping, special project, etc
• Helps train and onboard new staff
• Works the front desk 1-4 times a month, depending on the need
  
  

Required Skills And Abilities

• Demonstrated cultural fluency and commitment to diversity
• Ability to demonstrate empathy and sympathy for others and use soft skills
• Knowledge and ability to utilize Harm Reduction and Housing First principles
• Able to communicate effectively in writing, by phone, and in person
• Strong attention to detail and time management skills
• Ability and willingness to learn about homelessness and factors impacting our participants
• Ability to drive and use their own vehicle for client visits and servicing clients to appointments
• Computer skills: Can use Google suite, Microsoft suite, emails, instant messaging, and other tech programs to complete tasks
• Ability to move around, work on a desk and in front of a computer, sit for long periods, use keyboard and mouse, and perform repetitive motions such as typing, sorting, pinching, and other office routines
• Ability to lift up to 50 pounds
  
  

Experience and Qualification Requirements:

• Familiarity or trained in Homeless Management Information System (HMIS) and Casenote Software
• Background and experience in non-profit organizations, human services, and similar programs
• 4-year degree or equivalent in (social work, human services, sociology, or psychology)
• Licensed Social Worker (a plus)
• Demonstrate and maintain a good driving record, a reliable vehicle and insurance, and a valid driver’s license
• Ability to pass a criminal background check and pass and maintain an MN Department of Human Services background study
  
  

Job Type: Full-Time, Non-exempt

Pay Rate: $19-21, hourly

Diversity, Equity & Inclusion

OSCS is committed to providing a supportive, inclusive work environment. We are an EEO/AA

employer and will not discriminate against any applicant or employee because of race, color,

creed, religion, ancestry, national origin, gender identity, sexual orientation, disability, age,

marital status, or status with regard to public assistance. We acknowledge that experience is

gained through a variety of settings and value informal experience in addition to formal

education and work history.

Additional Information:

COVID Precautions: OSCS is committed to following federal guidelines and keeping the

beneficiaries of its programs and its staff safe. All new employees must provide proof of

vaccination or undergo regular testing. All OSCS employees must be masked when in the

presence of other staff, volunteers, or clients, regardless of vaccination status.

COVID-19 VACCINE MANDATE: In compliance with the new federal mandate for COVID-19

Vaccines, all Our Saviour’s employees must be vaccinated or submit proof of weekly testing.

Disclaimer. This job description only summarizes the typical job functions, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties of this position. The organization has the sole discretion to amend this job description at any time.

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