Position : Customer Service Manager
Office Location : Peoria, AZ
Department : Internal Ops
Why Join Our World Energy?
- Comprehensive Benefits : Choose from competitive medical, dental, and vision options tailored to your needs.
- Weekly Pay : Enjoy the stability of consistent, weekly pay.
- Tools for Success : Company equipment and vehicle provided for specific roles.
- Work-Life Balance : Generous Paid Time Off (PTO) and six observed holidays to recharge.
- Culture of Growth : Be part of a high-energy, fun, and friendly culture with endless opportunities for career advancement in a rapidly growing company.
- Referral Rewards : Benefit from our Employee Referral Program and grow our talented team.
- Competitive Compensation : Earn a competitive salary that reflects your skills and experience.
About This Role :
As a Customer Service Manager, you are responsible for inspiring and coaching your team to provide a world-class experience for our residential solar customers. It is your job to lead the team and seek solutions and results that create a high performing work environment. By analyzing situations quickly and acting decisively, you can create success for the business and build relationships through unparalleled customer advocacy. You will be responsible for building and inspiring a high performing team of talented individuals who deliver exceptional experiences for OWE customers.
Job Responsibilities :
Lead the team and seek solutions and results that create a high performing work environmentWork with our CRM systems (Tape / Podio) to update the status of projects timely, and ensure all reporting and analytics is accurateBy analyzing situations quickly and acting decisively, you can create success for the business and build relationships through unparalleled customer advocacyMonitor and manage customer project performanceCollaborate with internal departments to ensure they fulfill all customer requestsEnsure customer satisfaction and retention by understanding what customers want and how to meet their needsMake decisions about how to handle customer concerns or requests and resolve customer complaintsTrack customer feedback and prevent additional issues by recommending process and product improvementsDrive customer retention, reduce churn, and increase customer satisfactionReview and respond to social media complaints and reviewsOther duties as assignedPreferred Qualifications :
1-3 years Customer Service Management or client-focused solutions experience within the solar industryDemonstrates proficiency in Microsoft Office Excel, Word, Microsoft TeamsTime management, positive attitude, and the willingness to learnProven ability to drive amazing customer experience and results through team developmentServe as the liaison and customer advocate with a focus on improving the customer experiencePassion for customer service and ownership of the customer experienceAbility to champion and facilitate collaboration by cultivating relationships, mentoring, and effectively communicating with teammates and cross-functional partnersStrong leadership skills set clear priorities and performance goals for the team and eliminates barriers to the team's successProven ability to identify, prioritize, and resolve both customer and advocate issues quickly and effectively in a positive and practical mannerStrong and effective capacity planning skills to maximize the productivity of resources; people, technology, etc.Thrives on a team where expertise is shared, and feedback is welcomedCross-industry experience is welcomeProlonged periods sitting at a desk and working on a computerBilingual is a plus!Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.
