What are the responsibilities and job description for the Customer Support Representative position at OurFamilyWizard.com?
A company is looking for a Customer Support Representative to provide technical and billing support for application users.Key ResponsibilitiesProvide technical, account, and billing support for customers using the mobile app and websiteQuickly resolve customer questions and requests in a friendly, professional mannerDiagnose and report on technical glitches and share customer feedbackRequired QualificationsA high level of web proficiency and strong computer skillsDemonstrated experience in customer support or customer-facing roles is preferredBachelor's / Professional degree or equivalent experience is preferredExperience with error reporting tools like JIRA is a plusKnowledge of the Family Law industry is a plus
