What are the responsibilities and job description for the Service Advisor position at Ourisman Ford & Lincoln?
SUMMARY
We are looking for a Service Advisor to effectively communicate with customers on the status of their vehicle and to make recommendations for work based on the technical review of the vehicle given in our shop. If you are self-motivated, customer service focused, and want to have a position where you see the rewards from hard work, this position is for you. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!
WE OFFER:
- Medical, Dental
- Life and Disability
- 401K
- Paid Vacation
- Free Lunch on Saturdays
- Career Growth Opportunities
RESPONSIBILITIES
- Greet customers promptly and with a smile
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Above-average energy level
- Ability to multi-task and prioritize effectively
- Strong organizational skills
- Sales skills and the ability to accurately sell work needed to maintain a customer's vehicle
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
About the Dealership
Ourisman Automotive of Virginia believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success in each of our members. We prefer to promote from within and do so often.
