What are the responsibilities and job description for the Service Advisor/Writer position at Ourisman Honda Bethesda?
About us
Ourisman Honda Bethesda is a large business in Bethesda, MD. We are professional, innovative, and rewarding.
Our work environment includes:
- Modern office setting
- Growth opportunities
Our company is seeking a Service Writer to join our team. The ideal candidate will be organized and diligent and have a passion for solving problems. The successful applicant will become a part of an energetic, motivated team and will be responsible for handling automotive service requests, including but not limited to checking in customers and
Responsibilities
- Asks customers to explain specific vehicle issues.
- Takes detailed notes about symptoms based on customer testimony.
- Enters customer information into system database.
- Inspects vehicle to further analyze the problem.
- Advises customer on necessary repairs and maintenance.
- Works with customers to formulate the best service plan for their budget and needs.
- Draws up work order.
- Assigns service to specific mechanic.
- Assists mechanics in completing repairs.
- Provides cost estimates to customers.
- Answers questions posed by customers.
- Maintains electronic and/or paper records of completed service work.
- Explains the work completed by mechanics and makes suggestions for future maintenance.
- Provides billing statements and explains billing details.
- Processes payments.
- Inspects work completed by mechanics.
- Test drives vehicle before returning it to the customer.
Job Type: Full-time
Pay: $50,000.00 - $117,377.07 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Days:
- Monday to Friday
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Bethesda, MD 20814: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $117,377
