What are the responsibilities and job description for the 911 Dispatcher/Telecommunicator (Full Time) position at Outagamie County?
A current employee stated, when asked, "What makes Outagamie County and your department stand out as an employer? What makes Outagamie County and the communication center stand out as an employer is its strong leaders, positive culture, and meaningful work. Our new director Kati Stahmann along with Sheriff Kriewaldt are strong leaders who are always receptible to any comments, questions, or concerns. Our motto in the communication center is to always be kind and instill a positive work environment. Every day we go home knowing we helped someone no matter how big or small!"
This is a full-time position that works a 49-day schedule rotation. 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long. They are: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year. Every October Telecommunicators submit their preferred shift(s) and management assigns the shifts based on seniority. After the shift is assigned the Telecommunicator works their assigned shift for the following calendar year from January 1st until December 31st. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant.
Outagamie County offers a comprehensive benefits package. To learn more today please visit: https://www.outagamie.org/government/departments-f-m/human-resources The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.- Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
- Answers non-emergency calls, providing information to caller.
- Accesses computerized information, retrieving and analyzing data and providing to staff.
- Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
- Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
- Monitors alarm and weather systems, dispatching staff accordingly.
- Provides Emergency Medical Dispatch service to callers until emergency units arrive.
- Maintains and updates records, including all components of the 911 database.
- Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
- Maintains regular and predictable attendance, works overtime/extra hours as required.
- High school diploma or GED equivalent.
- Valid Wisconsin driver's license.
- Telecommunicator Certification course desired.
- Law, Fire, or EMS background desired.
- Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
- Knowledge of computer software applications.
- Ability to maintain composure and exercise good judgment in emergency situations.
- Demonstrated reliability in attendance and flexibility to work hours.
- Ability to work semi independently and make sound decisions using good judgment.
- Ability to type accurately.
- Ability to multi task in a fast paced environment.
- Knowledge of geographical area of Outagamie County and Fox Cities.
- This position is very rewarding if you have the desire to help those in your community and those that serve your community. There are overtime requirements associated with this position as we cover around the clock 24/7.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Salary : $26 - $33
