What are the responsibilities and job description for the Customer Success Manager, Performance position at Outbrain?
We're Outbrain.
We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies.
Outbrain is seeking a Customer Success Manager to play a key role on our Global Performance Team. The Account Manager will serve as a primary point of contact for existing and new performance advertisers that are seeking to utilize Outbrain's global network to grow their business, with emphasis on performance buyers in various verticals.
As a Customer Success Manager, you will serve both as an expert in Outbrain's platform, and as a specialist on conversion-oriented content marketing. You will use these skills to assist key clients build their native advertising strategy, and co-op with them to succeed and grow.
As with any Outbrain employee, we're looking for someone who is resourceful, bright, curious, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do.
A day in the life
- Serve as a primary point of contact for managed clients with performance-based KPIs. You will guide clients to achieve ROI-positive activity by : strategizing, advising on campaign setup, regularly checking in with performance, and acting as the expert on best practices for the Outbrain platform.
- Be an originator of ideas and initiatives that can improve performance and help clients scale
- Meet and consult regularly with clients to get a clear picture of performance, plans and priorities
- Identify strategic opportunities and upsell against them
- Carry out kickoff calls and manage onboarding process for new clients
- Educate clients about best practices, provide insights from data
- Interfaces with other department internally, including Content, Product, Account services, BI, and others
Responsibilities :
What you'll bring
More than snacks!
We Recommend #LifeAtOutbrain
Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups -employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you'll be able to share your passions with likeminded people.
Dive into the Outbrain experience via our Instagram account!
