What are the responsibilities and job description for the Account Supervisor, Communications (EmergingTech/AI) position at Outcast?

Account Supervisor, Communications

The Account Supervisor plays a key role in steering the day-to-day account management and direction of account teams. The role will focus on designing unique storytelling opportunities as we help emerging brands and leading companies bring their stories to life in differentiated and compelling ways. The Account Supervisor helps support team leads in overseeing the overall success and health of their account teams, nurturing client relationships, and managing account profitability. The role will also play a significant part in organic development and coaching of assigned team(s).

Who You Are :

A creative, strategic leader with a hunger for growth and new opportunities
Excited to help companies elevate their brands through compelling and market-moving

storytelling

A true can-do individual, who is able to push up their sleeves, own and execute on time and on budget

Dedicated to client partnership and understand the value it brings to your accounts

Have a hypergrowth mindset and are agile enough to navigate the everchanging

communications landscape

Reliable, trustworthy and adaptable teammate and account lead

Patient, understanding and empathetic in difficult situations

Deadline driven and able to adhere to a schedule while maintaining high performance

standards

What You’ll Do :

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Client Focus :

Develop and manage creative, strategic programs, projects, and initiatives that enhance client brands and advance their overarching communication objectives

Oversee teams and ensure all deadlines and client expectations are met; provide

solutions to maintain client satisfaction

Provide strategic counsel to clients and internal teams on an ongoing basis, taking into

consideration client goals and budget

Work with team leads to oversee client and team health and provide constructive

suggestions on team roles, resources and workflow to maximize efficiency

Bring a big picture view to planning, developing goals and directing efforts for best client business results

Secure media opportunities for clients and the agency by bringing a strong awareness of the media landscape and established relationships with reporters across sectors

Maintain a strong network of media and influencer connections, sharing proactive

opportunities with account teams and the agency

Help run client strategy meetings and provide high-level counsel and recommendations

Create and edit complex content, including presentations and strategic plans

Assist with high-level client positioning and message development

Assist clients and team leads during crisis situations

Manage client budgets and communications around weekly and monthly billing

Assist with onboarding new team members

Internal Agency Focus :

Actively participate in the new business process by vetting opportunities, supporting

intake calls, proposal and pitch development, providing input and recommendations,

etc.

Represent agency and / or clients at key industry events

Contribute to the agency training and development program and lead agency trainings

Proactively mentor SAE, AE, AAE and Associate-level employees with a focus on growth and development; provide timely and constructive and suggestions to teammates / peers

Serve as the direct manager for Associates

What You’ll Need :

B.S. in Communications or related, advanced degree preferred

5 years public relations, media relations, corporate communications experience (can be combined)

2 years direct experience supervising individuals and managing teams

2 years project management experience

Excellent writing and editing skills

Deep industry knowledge

Demonstrated understanding of complex products, services and solutions

Who We Are :

Outcast is a strategic communications agency that helps startups and established brands shape the future through creative storytelling and data-driven strategies. With expertise across earned, owned, and paid media, we offer services like media relations, thought leadership, and content development. Our US and UK hubs enable global support, strengthened by our joint venture as Marker Collective and as part of the Next15 Group. We provide counsel that’s impactful, not just convenient, guiding clients through tough challenges as dedicated partners and truth-tellers. Our values—centered on inclusivity, innovation, and partnership—drive results for brands at every stage of growth. Connect with us at hello@thisisoutcast.com to explore how we can shape your brand’s future.

Outcast is an equal opportunity employer. We are committed to building a workplace where inclusivity, creativity, and innovation thrive. We do not discriminate against any applicant or employee based on race, color, national origin, sex, gender identity, sexual orientation, age, disability, religion, veteran status, or any other characteristic protected by law.

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Account Supervisor, Communications (EmergingTech/AI)

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