Director of Software Engineering

Overview

The Global Director of Engineering & Product is a senior leadership role responsible for the

strategic direction, execution, and management of both the engineering and product teams here

at Outcode. This role oversees global engineering and product teams, ensuring technical

excellence, product innovation, and operational efficiency across multiple projects and locations.

The role requires a highly experienced engineering leader who can set technical direction,

drive execution, and cultivate solid delivery teams. The ideal candidate is a hands-on leader

capable of diving into technical projects when necessary while also providing strategic oversight

at a leadership level. This role will work closely with the executive leadership team to determine

and execute on department goals.

Key Responsibilities

• Engineering Leadership
• Define and execute on engineering strategy in alignment with company objectives,ensuring high-quality, scalable, and efficient software development.
• Oversee and support engineering teams across multiple locations, primarily in Peru and Nepal, ensuring effective leadership structures and operational excellence.
• Mentor and develop engineering leadership, including the Directors, Engineering Managers, and Principal Engineers, focused on building a culture of innovation, accountability, and high performance.
• Ensure engineering best practices and process standardization, driving continuous improvement in software development, security, testing, logging/monitoring, and continuous integration.
• Provide hands-on technical leadership when needed, stepping into projects to support architecture decisions, debugging, or technical problem-solving.
• Advocate for engineering needs at the executive level, ensuring appropriate resources, budget allocation, and strategic alignment.
• Product Leadership
• Drive value-driven excellence through product strategy, ensuring alignment with business objectives and customer needs.
• Oversee Product Leads and Technical Project Managers (TPMs), ensuring they are trained in product management best practices and critical execution strategies.
• Ensure the success of projects by following up on critical product activities.
• Improve cross-functional collaboration between product, engineering, and design teams to enhance efficiency and innovation.
• Ensure successful product development and delivery by helping teams create clear roadmaps, priorities, and key results.
• Cultivate a data-driven approach to product management, ensuring that product decisions are guided by metrics, user feedback, and business impact.
• Performance Metrics

Success in this role is measured by:

• Engineering delivery metrics – on-time completion of projects, quality of releases, and resolution of escalations.
• Talent retention and development – maintaining high retention rates in global engineering teams and fostering professional growth among engineering and product leadership.
• Operational efficiency – budget adherence, resource allocation, and process optimization across engineering and product teams.
• Product success metrics – customer satisfaction and alignment with strategic company goals.

Qualifications & Experience

• 10 years of engineering experience, with at least 2 years of management or
• leadership experience.
• Deep technical expertise, with the ability to dive into code, architecture, and complex system design when necessary.
• Strong experience and opinions in product management, with direct involvement in defining roadmaps, prioritization, and execution strategies.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Experience mentoring engineers and leading technical discussions, with a track record of elevating team capabilities.
• Strong problem-solving skills, with the ability to break down complex technical and product challenges and guide teams toward effective solutions.
• Hands-on experience with modern software development practices, including cloud architectures, microservices, distributed systems, and DevOps methodologies.
• Ability to balance technical depth with strategic thinking, knowing when to step into coding and when to focus on big-picture execution.