What are the responsibilities and job description for the ServiceNow ITSM Process/Service Owner - Onsite - Aliso, CA position at Outcome Logix LLC?
Job Details
? Act as the primary point of contact for ITSM-related processes and ServiceNow ITSM functionality.
? Engage with IT teams, business units, and leadership to understand requirements and ensure ITSM processes meet organizational needs.
? Provide training, documentation, and guidance to users and stakeholders on ITSM processes and best practices.
Required Qualifications:
Experience & Skills
? 10 years of experience in ServiceNow Platform with 7 years in IT Service Management (ITSM) processes and governance.
? 5 years of hands-on experience with ServiceNow ITSM (configuration, implementation, and optimization).
? Strong knowledge of ITIL framework and ITSM best practices.
? Experience in defining, optimizing, and automating ITSM processes using ServiceNow.
? Proven ability to analyze ITSM metrics, KPIs, and dashboards for continuous process improvement.
? Strong project management and stakeholder management skills.
? Experience in integrating ServiceNow ITSM with other IT systems (e.g., monitoring tools, CMDB, ITOM, and third-party applications). Soft Skills & Work Environment.
? Excellent communication and leadership skills to drive process adoption and collaboration.
? Ability to work in a fast-paced, cross-functional environment.
? Strong analytical and problem-solving skills to assess ITSM effectiveness.
Preferred Certifications:
? ITIL v4 Foundation or higher (ITIL Managing Professional, ITIL Strategic Leader preferred).
? ServiceNow Certified System Administrator (CSA).
? ServiceNow ITSM Implementation Specialist certification (CIS ITSM)
? Engage with IT teams, business units, and leadership to understand requirements and ensure ITSM processes meet organizational needs.
? Provide training, documentation, and guidance to users and stakeholders on ITSM processes and best practices.
Required Qualifications:
Experience & Skills
? 10 years of experience in ServiceNow Platform with 7 years in IT Service Management (ITSM) processes and governance.
? 5 years of hands-on experience with ServiceNow ITSM (configuration, implementation, and optimization).
? Strong knowledge of ITIL framework and ITSM best practices.
? Experience in defining, optimizing, and automating ITSM processes using ServiceNow.
? Proven ability to analyze ITSM metrics, KPIs, and dashboards for continuous process improvement.
? Strong project management and stakeholder management skills.
? Experience in integrating ServiceNow ITSM with other IT systems (e.g., monitoring tools, CMDB, ITOM, and third-party applications). Soft Skills & Work Environment.
? Excellent communication and leadership skills to drive process adoption and collaboration.
? Ability to work in a fast-paced, cross-functional environment.
? Strong analytical and problem-solving skills to assess ITSM effectiveness.
Preferred Certifications:
? ITIL v4 Foundation or higher (ITIL Managing Professional, ITIL Strategic Leader preferred).
? ServiceNow Certified System Administrator (CSA).
? ServiceNow ITSM Implementation Specialist certification (CIS ITSM)
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