What are the responsibilities and job description for the Executive Client Account Manager position at Outcomes®?
Job Details
Job Location
Dublin Office - Dublin, OH
Description
JOB SUMMARY
The Executive Client Account Manager is responsible for the integrity of the Outcomes client relationship by understanding client expectations, facilitating deliverables, and enhancing the client’s portfolio of services.
Essential Duties & Responsibilities
KNOWLEDGE & REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee
To Successfully Perform The Essential Functions Of This Job.
Job Location
Dublin Office - Dublin, OH
Description
JOB SUMMARY
The Executive Client Account Manager is responsible for the integrity of the Outcomes client relationship by understanding client expectations, facilitating deliverables, and enhancing the client’s portfolio of services.
Essential Duties & Responsibilities
- Serves as the principal point-of-contact for clients and drives the facilitation of organizational processes.
- Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
- Develop and maintain strong relationships with payer clients to establish a trusted partnership
- Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
- Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs.
- Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client
KNOWLEDGE & REQUIREMENTS
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- Works on complex projects of large scope
- Solutions are innovative and consistent with organization objectives
- Ability to work independently with little direction from leadership
- Act as a mentor to less experienced colleagues
- Strong communication skills
- Travel Requirements: Domestic and/or International, up to 10%
- Minimum years of work experience: 8 years
- Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Management within the Payer Pharmacy segment
The physical demands described here are representative of those that must be met by an employee
To Successfully Perform The Essential Functions Of This Job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
