What are the responsibilities and job description for the Customer Service and Scheduling Coordinator Part Time position at Outdoor Lighting Perspectives Northern OH?
Benefits:
SUMMARY
Outdoor Lighting Perspectives of Northern Ohio is seeking a hard-working and dependable Customer Service and Scheduling Coordinator for its residential outdoor lighting company based in Solon, Ohio. This is a 30-hour-per-week, part-time position with the opportunity to grow into a full-time role. Flexible work hours will be scheduled Monday through Friday, between 7 a.m. and 5 p.m. The employee is responsible for answering inbound customer phone calls, addressing customers’ questions about products and services, managing all aspects of appointment scheduling and confirmation, and overseeing other office and clerical functions that support operations and field services. The ideal candidate will have proven skills in CRM, scheduling, interpersonal skills, customer relations, computer use, and problem-solving.
AS A CUSTOMER SERVICE AND SCHEDULING COORDINATOR, YOU WILL:
KNOWLEDGE, SKILLS & ABILITIES
- 401(k) matching
- Bonus based on performance
- Training & development
SUMMARY
Outdoor Lighting Perspectives of Northern Ohio is seeking a hard-working and dependable Customer Service and Scheduling Coordinator for its residential outdoor lighting company based in Solon, Ohio. This is a 30-hour-per-week, part-time position with the opportunity to grow into a full-time role. Flexible work hours will be scheduled Monday through Friday, between 7 a.m. and 5 p.m. The employee is responsible for answering inbound customer phone calls, addressing customers’ questions about products and services, managing all aspects of appointment scheduling and confirmation, and overseeing other office and clerical functions that support operations and field services. The ideal candidate will have proven skills in CRM, scheduling, interpersonal skills, customer relations, computer use, and problem-solving.
AS A CUSTOMER SERVICE AND SCHEDULING COORDINATOR, YOU WILL:
- Build and maintain positive customer relationships
- Interface with field team leaders
- Answer incoming calls. Respond to customer inquiries and requests and gather customer information.
- Utilize our CRM to set up new customer accounts, maintain customer files, schedule appointments, and manage data
- Help resolve customer issues and follow up with appropriate internal personnel
- Assist with marketing and promotions
- Participate in staff meetings
KNOWLEDGE, SKILLS & ABILITIES
- Minimum 2 years of office, customer service, and scheduling experience
- MS Word/Excel and Data Entry experience. Previous CRM experience preferred
- Ability to work autonomously and as part of a team
- High level of comfort in handling customer calls, issues, inquiries, and problems
- Ability to communicate with customers in a professional, consultative manner
- Excellent organizational skills with a demonstrated ability to organize, plan, and problem-solve
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.
