What are the responsibilities and job description for the Operations Manager position at Outdoor Lighting Perspectives Wilmington, NC?
Benefits:
- Bonus based on performance
- Competitive salary
- Free uniforms
- Training & development
JOB SUMMARY
An Outdoor Lighting Perspective Operations Manager plays an active role in the research, planning and implementation of strategies that align with department and company goals, as established by the franchise owner. You are expected to lead by example, hiring and motivating staff to meet and exceed their personal and professional goals while maintaining a positive and rewarding work environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Direct supervision of 1-2 employees, with heavy involvement in the hiring, orientation, training, development, performance management, leadership and advancement of all staff
- Provides regular and recurring goal setting, mentoring & feedback to all direct reports
- Ensures that all employees are formally reviewed at least once per year
- Identifies potential leaders and develop them for advancement accordingly
- Continuous strategic planning, including suggested changes to vision and business plans
- Sustains a work environment that builds positive professional relationships, creates accountability and rewards performance
- Determines operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses, and establishes productivity, quality, and customer-service standards
- Proactively suggests, creates or modifies and implements policies and procedures that maintain profitability
- Objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Prepares performance reports by collecting, analyzing, and summarizing data and trends
- Maintains professional and technical knowledge by tracking emerging trends in operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies
- Working occasional nights to perform night time demonstrations or nighttime adjustments
- Installation and servicing of low voltage lighting and holiday lighting
ESSENTIAL SKILLS & ATTRIBUTES
- Knowledge and competence in the following dimensions: Staffing and Performance Management; Labor Law Compliance; Teambuilding, Effective Communications; Organizational Planning, Quality Control; Safety; Accountability; Customer Service
- Exceptional interpersonal skills and human relation skills that positively benefits interaction with staff, partners and external clientele
- Ability to work both independently and as a team player
- Must be detailed oriented, able to plan, prioritize, multi-task and meet deadlines in a past paced environment
- Excellent managerial skills with an understanding of how to hire employees who fit job requirements
- Ability to teach, train, mentor, evaluate and motivate staff
- Good decision making skills with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges
- Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through written and verbal communication
- Experience in providing effective and documented coaching and feedback, the courage to verbally counsel below expectation employees
- Ability to exercise good judgment and self-control
- Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
- Ability to work autonomously and understand when a superior needs to be involved in decision making
- Self-motivated with a dedication to keeping up to date technically, and applying new knowledge to your job
EDUCATION, TRAINING, EXPERIENCE
- Minimum of 1-year industry experience preferred, and/or
- 3 years management experience; or any combination of the above
- Computer skills, with a strong working knowledge of the primary Microsoft Office programs
- Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening
PHYSICAL REQUIREMENTS
- Able to lift & carry items up to 50lbs
- Able to sit at a desk comfortably while working on a computer, for extended periods of time
- Able to climb a ladder
- Able to use a shovel and power tools to install outdoor lighting
Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace.
Salary : $50,000 - $60,000