What are the responsibilities and job description for the Client Support Administrator position at Outdoor Lighting Perspectives?
Job Summary
An Outdoor Lighting Perspectives Client Support Administrator will be primarily responsible for providing effective customer service to all internal and external customers by utilizing in-depth knowledge of company selling process, products and programs.
Key Responsibilities:
Required Skills and Attributes:
Education, Training, and Experience:
An Outdoor Lighting Perspectives Client Support Administrator will be primarily responsible for providing effective customer service to all internal and external customers by utilizing in-depth knowledge of company selling process, products and programs.
Key Responsibilities:
- Provide administrative support in lead generation, customer loyalty, accounting, daily office procedures, etc.
- Provide the first point of contact for our future customers (qualifying, organizing, and implementing our sales and service process)
- Answer all incoming sales, service, and vendor phone calls
- Coordinate the installation and service department
- Maintain databases such as Contact Management System, Access, etc.
- Manage customer mailings
- Manage calendar of events
- Responsible for incoming mail
- Update and manage various reports and programs (sales, phone, loyalty, etc.)
- Order inventory and supplies
Required Skills and Attributes:
- Ability to organize and manage multiple priorities in a timely fashion
- Exposure to customized Customer Relationship Manager (CRM) systems
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Word, Excel, and Powerpoint
- Outstanding organizational skills
- Problem solver
- Systematic in their approach
Education, Training, and Experience:
- High school diploma or GED
- Variated computer experience is preferred
