Sales Specialist-Administrator

Back Yard Living, an Outdoor Living Supply company, is looking for a Sales Specialist-Administrator who is passionate about providing exceptional customer service and is committed to delivering exceptional results and strong administrative support. As a Sales Specialist- Administrator, you will play a crucial role in the day-to-day sales duties and supporting the store operations a the store counter and managing the administrative tasks. You must have a strong attention to detail and excellent organizational skills. You must also have excellent verbal and written communication skills, and the ability to prioritize tasks and work independently. If you are a motivated individual looking for a challenging and rewarding role, this could be the perfect position for you.

Job Responsibilities

• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Demonstrate high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Answer incoming customer phone calls and assist them over the phone
• Process POS (point of sale) purchases
• Handle returns of merchandise
• Comply with inventory control procedures
• Develop and maintain administrative systems and processes to ensure efficient and effective operations
• Assist the Area Manager and Assistant Store Manager with inventory management
• Perform invoice data entry
• Reconciliation of vendor’s statements
• Resolve invoice discrepancies
• Responsible for daily reconciliation of cash, checks and credit cards
• Prepares bank deposits as needed
• Work with customers to ensure outstanding invoices are paid
• Maintain vendor files
• Liaise with internal and external stakeholders
• Compile data and prepare reports
• Respond to inquiries and provide customer service
• Audit and update records in databases
• Perform duties as requested by your supervisor

Job Requirements

• High school diploma or equivalent
• Must be 18 years of age
• Retail Associate & Cashier experience 1 year (preferred)
• Basic understanding of sales principles and customer service practices
• Proficient in Microsoft Office applications
• Basic Math skills
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Proven experience as an administrator, office manager, or similar role
• Knowledge of basic bookkeeping procedures
• Excellent organizational and time-management skills
• Outstanding communication and interpersonal abilities
• Strong decision-making skills
• Ability to handle data with confidentiality
• Ability to multitask and prioritize daily workload
• Resourceful and proactive problem-solving attitude
• Operate with FORTITUDE: Fun, Optimisms, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment

Other Skills and Abilities

Physical Demands:

• Ability to work in a seated position for extended periods of time
• Ability to lift up to 20 lbs. on occasion
• Occasional stooping/bending

Work Environment:

This position primarily works in an office environment.

Position Type/Expected Hours of Work:

This is a full-time position, requiring a standard 40-hour workweek. Hours may fluctuate based on the season, with weekend work and occasional overtime required based on business needs.

Salary Range:

$22 - $24 per hour. Rate of pay varies based on education and work experience.