What are the responsibilities and job description for the Customer Service Parts Specialist position at Outdoor Network?
Description
Join an energetic team of individuals who are passionate about outdoor activity and DIY repair. Our online brands – including Partzilla.com and Boats.net – have collectively shipped over 5 million orders worldwide. Our dealerships – including Boater’s World and Powersports Plus – have sold thousands of new and used boats, motors, motorcycles and ATVs nationwide.
As a remote Customer Service/Parts Specialist, you will help customers find and buy powersports and marine parts and accessories from our industry-leading websites: Partzilla.com and Boats.net. This exciting role requires demonstrable mechanical aptitude. Motorcycle, ATV, and/or Marine outboard mechanics, as well as enthusiasts are encouraged to apply!
We take great pride in knowing we provide outdoor enthusiasts the best possible prices on motorcycles, ATVs, boats, snowmobiles, jet skis, riding mowers – and more – whether you need just the parts, or a whole new machine.
MORE ABOUT THE POSITION
How does this work?
You will need to have a good (50 mbps or better) internet connection as you will be working from home using our equipment. We also will pay a monthly internet allowance to help cover your internet costs. We will train you at your pace and you will always have access to a team lead to help you at any time you have questions.
Requirements
- Parts Counter/Advisor experience
- Demonstrable mechanical ability
- Excellent customer-centric problem-solving skills
- Expert listening and communication skills
- Ability to articulate verbally
- Basic/Intermediate computer skills
Preferred Qualifications:
- Bilingual
- Call Center experience
More about the Outdoor Network
Outdoor Network is a premiere dealer and distributor powerhouse with over 20 years of experience in the powersports and marine industry. Current staff size at Outdoor Network exceeds 250 employees, and the organization has twice received the Inc.’s Fastest Growing Company Award. Outdoor Network is a parent company that includes ecommerce websites – Partzilla.com and Boats.net – as well as our five brick and mortar dealerships spread across the United States. Dieseloutboards.com is also a proud member of the Outdoor Network family.