What are the responsibilities and job description for the Customer Solutions Specialist position at Outdoor Options?
Job Description
Job Description
Job Posting : Customer Solutions Specialist at Outdoor OptionsJob Description
Outdoor Options, a leader in portable buildings and carports, is searching for a motivated and talented individual to join our team as a Full-Time Customer Solutions Specialist. Located in the vibrant communities of Eatonton and Gray, GA, this role is pivotal for our continued expansion and the enhancement of our customer experiences. This is an in-office position, not a remote job, designed for someone eager to shape dreams into reality for our clients.
As a Customer Solutions Specialist at Outdoor Options, you will be the frontline of our sales and customer satisfaction efforts. Your role entails understanding customer needs deeply and providing solutions that exceed expectations. This position offers a unique opportunity to thrive in a commission-based structure, where your dedication directly determines your success and earnings, backed by our robust support system and team-focused environment.
Duties and Responsibilities
- Act as the first point of contact for customer inquiries, providing product information and solutions tailored to individual needs.
- Manage and nurture potential customer relationships to convert inquiries into sales.
- Work collaboratively with the sales team to meet and exceed sales targets.
- Engage actively with customers pre and post-sale to ensure satisfaction and foster long-term relationships.
- Handle customer complaints or issues promptly and professionally to maintain the company’s reputation for service excellence.
- Keep up-to-date with product knowledge, changes in the marketplace, and competitor strategies to offer informed recommendations to customers.
- Attend training sessions to continually improve your product knowledge and sales techniques.
- Collaborate with marketing to identify and act upon opportunities for local event participation, to increase brand visibility and community engagement.
- Maintain accurate records of sales, customer communications, and issue resolution activities in our CRM system.
Requirements