What are the responsibilities and job description for the Office Administration / Client Support position at Outdoor Personia?
Client Support/ Account Manager
Have you had success in a team environment, but feel like your growth is stalling? We have a great opportunity for a customer service professional that wants:
- to Grow Individually and as a member of a high performance team
- to Find financial stability
- access to proven resources to help you exceed your goals and personal dreams
Job Description
Baystate Outdoor Personia designs and builds custom outdoor living structures. We are looking for a Client Support / Account Manager professional to join our team at our Bellingham Design Center. Daily tasks include greeting and communicating with clients and staff in person at our design center, via email, and on the phone. Scheduling appointments, organization, data entry and selections, research, etc. Good customer service and welcoming clients is required.
About Outdoor Personia
Outdoor Personia specializes in personalized outdoor structures for residential and commercial clients. We sell, design, and build personalized outdoor structures such as pool houses, pavilions, greenhouses, sheds and more. We strive to make the dreams of our customers become a reality by listening and collaborating to achieve the best outcome.
Tasks include:
Greeting clients and communicating with them in person at our design centers, and via telephone and e-mail.
Answering inbound phone calls, responding to or forwarding to the appropriate team member.
Reviewing inbound e-mails, responding to or forwarding to the appropriate team member.
Reviewing and entering customer jobs into our project management database.
Tracking customer orders with vendors.
Updating inventory.
Assisting with Design Center organization, merchandising and upkeep.
Assisting with scheduling sales appointments.
Selling smaller outdoor products such as cupolas, weathervanes, furniture, and lamp posts.
Providing updates to customers on project status monthly or as needed.
Scheduling deliveries from vendors and to customers.
Recording expenses.
Monitoring and responding to web site chats and social media.
Communicating with Sales, Administration, and Production team members.
Payroll and Hr
Qualifications
- High School diploma or equivalent
- 3 years’ experience in customer service
- Strong understanding of Windows Office Suite
- Excellent written and verbal communication skills
- Strong Basic Math Skills
Skills
- Highly organized
- Strong questioning skills
- Strong time management
- Flexible and able to multi-task
- Ability to meet schedules and timelines
- Decision Making Skills
Why Baystate Outdoor Personia?…
· As a team we enjoy a positive, caring culture where good attitudes flourish
· We are passionate about helping to develop our people.
· We create an environment where you can make something beautiful out of your life.
· While many industries are struggling currently, we are committed to continual growth through strategy and innovation, this is why we are hiring!
Forward your Resume, Thanks
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
Salary : $18 - $25
