What are the responsibilities and job description for the Operations Manager position at Outdoor Recreation Hospitality LLC?
Title: Operations Manager I
Reports To: Operations or GM
Department: Operations
Summary: The Operations Manager I is charged with oversight of the Canyon of the Eagles Resort and is responsible for its personnel (including recruiting, hiring, training and orientation), regular operations, financial accountability, equipment care, facility maintenance, and governmental liaison responsibility. It includes all Company properties and areas of responsibility. The Ops Manager I will work directly with the "Special Use Permit" Administrator from the USFS (or equivalent), and report directly to their assigned Regional Operations Director.
Reports To: Operations or GM
Department: Operations
Summary: The Operations Manager I is charged with oversight of the Canyon of the Eagles Resort and is responsible for its personnel (including recruiting, hiring, training and orientation), regular operations, financial accountability, equipment care, facility maintenance, and governmental liaison responsibility. It includes all Company properties and areas of responsibility. The Ops Manager I will work directly with the "Special Use Permit" Administrator from the USFS (or equivalent), and report directly to their assigned Regional Operations Director.
RESPONSIBILITIES:
- Oversees all regular operations for the assigned permitted area.
- Understands the Operating Plan for the assigned area, and knows all pertinent laws, rules, and local regulations as they affect the recreation area.
- Exercises full supervisory responsibility for employees, including recruiting, hiring, training and scheduling.
- Conducts new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
- Addresses any visitor complaints or incidents that may occur and takes whatever necessary actions possible to effectively resolve such situations.
- Oversees and corrects, as needed, any deficiencies in operations to comply with Permit, Operating Plan, and Company operating standards.
- Ensures customer service is handled in a courteous and professional manner and serves as an example for direct reports.
- Participates in all phases of fee collection, facility and grounds maintenance, utility system testing, and other operations as needed.
- Secures, processes, and maintains all records for revenues, and submits reports as instructed.
- Keeps corporate staff informed of any significant problems or issues within area and will perform other related duties as may be assigned by corporate officers.
- Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
- Reports problems and any unsafe or hazardous conditions as they are discovered and enforces rules according to customer service standards.
REQUIREMENTS:
- Prior operations management experience, preferably with the Company.
- Thorough understanding of Company procedures (both local and corporate); compliance and rules enforcement (including federal, state and local laws).
- Prior personnel management experience; open to feedback and possesses a desire for continuous learning.
- Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
- Knowledge of general bookkeeping principles, purchasing, employee relations, and public relations.
- Excellent verbal and written communications skills and abilities.
- Knowledge of emergency procedures and safety compliance.
- Computer proficiency with MS Office and working knowledge of general office equipment.
- Strong customer service skills; enjoys working in an environment of extensive public contact.
- Flexible, adaptable and resilient.
- Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
- Willingness and ability to consistently move about the facility and occasionally lift 20 lbs.
- Solid administrative abilities and computer skills, including recordkeeping and money handling.
- Courageousness and ability to effectively handle a variety of conflicts.
- Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
- Willing to work a flexible work schedule, including regular evenings and weekends.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
