What are the responsibilities and job description for the IT Specialist (Hybrid - Houston, TX) position at OuterBox?
Job Description
Job Description
Description :
OuterBox is seeking an IT Specialist to join our team and be based out of our Houston office. In this position, you will be responsible for maintaining our internal and external IT infrastructure to ensure a reliable and secure environment for all users. Your technical expertise will be crucial in managing, implementing, monitoring, and maintaining our IT systems, contributing to seamless workflows that positively impact the success of our clients' businesses. If you are passionate about technology and committed to excellence, we invite you to apply and help us create a stable and efficient technological framework.
Cohesive Culture Good Humor Combined Skills = Awesome Results
At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we’ve created—and continuously refined—a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024!
At OuterBox, we’re here to thrive together—not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box?
Job Responsibilities :
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Manage Applications and Technology Infrastructure : Oversee a diverse range of applications and our Technology Infrastructure. Ensure it’s seamless and continuous availability to empower the ongoing function of the organization.
- Assist Teammates and Provide Technical Guidance : Assist teammates and customers with IT-related issues, providing technical guidance for web hosting, SSL, and server administration to enhance work efficiency and ensure confidence.
- Identify and Solve IT Issues and Conduct Infrastructure Assessments : Identify patterns in IT requests / issues and conduct infrastructure assessments to proactively solve and troubleshoot potential risks and challenges.
- Develop and Implement IT Strategies and Procedures : Develop and implement IT strategies and procedures to enhance efficiency, workflows, and customer satisfaction, while proactively monitoring and adapting to changes in the digital and security landscape.
- Effective Communication : Communicate thoroughly and promptly with teams via Slack, email, phone calls, and in-person meetings as necessary.
- Facilitate IT Documentation : Curate and warehouse knowledge by contributing to the team’s IT documentation, benefiting the IT / Technology Team and other areas of the organization.
- Continuous Learning : Stay updated on IT, Cyber Security, and Web Hosting spaces to grow knowledge and build credibility with teammates and customers. Utilize resources such as Google Alerts, webinars, email lists for industry websites, or social platforms like LinkedIn.
- Perform other duties as assigned.
Work Environment
Fast-paced, dynamic office environment and may be required to work outside of regular office hours to resolve issues or complete projects of the department.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements :
Must be in a reasonable driving distance to our Houston, TX office in the Uptown Galleria area.
What You Bring To The Role
Physical Demands
Work Authorization / Requirements
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Travel
Limited travel may be required to our headquarters or to client offices. Less than 10%
Affirmative Action / EEO Statement
Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected status.
Why You’ll love working at OuterBox :
If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!
