IT Generalist

Job Title: IT Generalist

Department: Operations

Location: Hybrid, Battle Creek MI

Employment Type: Full-time

Why OuterFactor?

At OuterFactor, we redefine the mobile device accessory industry by delivering rugged, high-quality, and cost-effective solutions designed specifically for the needs of our Enterprise customers. Our commitment to innovation, meticulous design, and enterprise-first solutions sets us apart from overpriced and consumer focused competitors, making us a leader in the market. We offer excellent benefits including:

· Paid Maternity and Paternity Leave

· 401K Match

· 4 Weeks PTO

· Comprehensive Benefits Package

Position Overview:

We are seeking a versatile and proactive IT Generalist to be the sole IT resource for our growing startup. This role will be responsible for managing day-to-day IT operations, supporting various systems, and leading critical projects, with a particular emphasis on integrating and optimizing our CRM and ERP systems. Experience with NetSuite, Zoho, or Salesforce is highly preferred, though not required. The IT Generalist will report to the Director of Operations.

Key Responsibilities:

Systems Management and Integration:

· Technical implementation of ERP (NetSuite) projects, including KPI tracking, custom transaction creation (e.g., SKU transfers), dashboard creation, etc.

· Technical implementation of CRM integration projects, ensuring seamless connectivity between NetSuite, Zoho, and other sales/marketing tools.

· Develop and maintain custom APIs to support sales and marketing workflows, enhancing system interoperability.

IT Operations and Support:

· Serve as the primary point of contact for IT support, managing ticketing and resolving technical issues promptly.

· Oversee and maintain various systems (e.g., WorldShip, UV LED print machine workstation, etc.).

· Conduct quality control and assurance across all deployed systems.

Project Management:

· Collaborate with cross-functional teams to identify business needs and translate them into functional IT solutions.

· Research and recommend new technologies that align with business goals.

· Manage IT projects from inception to completion, ensuring timely delivery and effective implementation.

General IT Responsibilities:

· Maintain IT infrastructure, ensuring optimal performance and security.

· Conduct regular system audits and implement improvements as needed.

· Provide training and support to staff on new systems and processes.

Required Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

· 3 years of experience in IT support, systems administration, or a similar role.

· Hands-on experience with ERP and CRM systems, with a strong preference for NetSuite, Zoho, or Salesforce.

· Ability to independently manage system administration (Windows, macOS), networking (understanding of IP addressing, DNS, DHCP, firewalls, and VPNs), and security and compliance (cybersecurity, endpoint protection, compliance frameworks).

· Proven ability to manage IT projects from initiation to completion.

· Ability to develop custom APIs and handle diverse IT needs in a dynamic environment.

· Strong troubleshooting skills and ability to resolve technical issues efficiently.

· Excellent communication skills and ability to train staff on new systems and processes.

· Excellent problem-solving skills and a collaborative mindset.

· Ability to work independently as the sole IT resource in a fast-paced startup environment.

Preferred Qualifications:

· Experience with NetSuite, Zoho, or Salesforce.

· Proven track record of managing CRM and ERP integrations.

· Strong understanding of sales, marketing, and operational processes.

· Experience with website creation, maintenance, and hosting.

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